Per the issue, if you do not mind, pls kindly provide an operation video to our email account SofaBaton@outlook.com In the video, pls kindly show how you proces the firmware update and the error message 1001 you mentioned, we need to pass the video to our engineers team for checking, tks

Hello, our engineers team have discussed the problem you menationed and did some tests , pls kindly check below information, tks. Sorry, as usual X1-HUB only supports pairing one remote at the same time, pairing multiple remotes may cause some problems when synchronising settings or upgrading the firmware of the remote. The problem of not being able to upgrade at the moment which is a bug, we will add a new function (pairing a new remote control and unbind the old one automatically) in a subsequent version upgrade. Temporarily , you can try the following ways to upgrade 1.Open the app and pair a new remote control with the hub via Me---X1 Settings---Pair a new X1-Remote with the hub. 2. Take the old remote away from the hub, preferably more than 20m away from a wall or into a metal box (to block the signal) 3. Open the app, Me --- X1 Settings --- firmware update for X1-Remote, you can upgrade after detecting the update. If the progress page of the app is at 0% during the update process, exit the app, plug the hub back in and repeat operations around 1-3 times. Tks for your patience and understanding.

Hello, our engineers team have discussed the problem you menationed and did some tests , pls kindly check below information, tks. Sorry, as usual X1-HUB only supports pairing one remote at the same time, pairing multiple remotes may cause some problems when synchronising settings or upgrading the firmware of the remote. The problem of not being able to upgrade at the moment which is a bug, we will add a new function (pairing a new remote control and unbind the old one automatically) in a subsequent version upgrade. Temporarily , you can try the following ways to upgrade 1.Open the app and pair a new remote control with the hub via Me---X1 Settings---Pair a new X1-Remote with the hub. 2. Take the old remote away from the hub, preferably more than 20m away from a wall or into a metal box (to block the signal) 3. Open the app, Me --- X1 Settings --- firmware update for X1-Remote, you can upgrade after detecting the update. If the progress page of the app is at 0% during the update process, exit the app, plug the hub back in and repeat operations around 1-3 times. Tks for your patience and understanding.

Sorry for the inconvenience, per the issue, if you would like to update the new remote, temporarily suggest kindly place the old remote away from the hub, then you can update the firmware of the new remote normally, for unbind function you mentioned, our engineers team will add the feature in subsequent version, pls kindly help us wait patiently for it, tks

Sorry for the all inconvenience, have passed your feedback to our engineers team who will add the feature in subsequent versions , tks for your patience and understanding.

Battery standby is related to frequency of use Setting up a new device will have a lot information synchronization, and consumes a lot of power. At the same time, the upgrade process will make the screen bright time handed over, which will also affect the standby time. After the setup is complete, the battery should be able to support it for 1-2 months with normal use.

hello, you can send some pictures or videos to our email account sofabaton@outlook.com dircetly, once we confirmed the problem, will reply you asap, tks

The Apple TV volume actually controls the TV volume rather than the Apple TV itself. It is suggested that you can try to create an Activity between the TV and Apple TV, and assign the physical volume keys of the X1-Remote to the TV, so that you can control the volume normally

Hello, STB ------- set top box----A device that converts video content to analog or digital TV signals Pro------Projector, PA----- Pro Audio，about the box, you could take device like apple tv 4k box as a reference. hope above informatyion could offer help.

We're working on a solution to the Apple TV hibernation problem, and temporarily we recommend that pls kindly do not set Apple TV to hibernate status.