hello, pls kindly click the Roku icon and follow the prompts in app to add the device, any difference? Per the api, there are still some major functions need to be added temporarily, api protocol is not available yet Tks for your patience and understanding.

hello, per the issue, suggest kindly use the original hub's charger to charge the X1 around 30 minutes, any difference? From some customer feedback which is helpful to solving the problem, If still no help, pls kindly provide order number and problem video to sofabaton@outlook.com directly, Our after-sales team will help you solve the problem properly, tks

Sorry for the inconvenience, per the first problem, could you pls kindly send a video to sofabaton@outlook.com for checking , tks for your patience. For the lost hub issue which is only a failure due to data loss in the process of updating data. It is not really lost. It can be operated on the remote control. Press the return key of the upper right arrow to exit the prompt, and the remote control can still be controlled normally.

Per the problem 1, will let our tech department check the database of the samsung TV for you. For problem 2, It is recommended to create a macro button under Activity, such as channel 247, then create a macro to execute the commands of the three keys of 2, 4, and 7. You can add it via key favorites or the new macro in Assign key for X1-Remote. Selecting key favorites which is only displayed on the screen. or select the assign key for X1-Remote and it will be assigned as a physical key (which can be controlled by one key on the remote )

I'm so sorry for the inconvenience, have double checked it with our engineers team, because there are some functions need to be double tested , the issue time has been delayed. It is expected to be issued within next week, pls kindly help us wait a few days, tks.

Sorry for the inconvenience, have double checked it with our engineers team, because there are some function need to be double tested , the issue time has been delayed. It is expected to be issued within next week, pls kindly help us wait a few days, tks.

Sorry for the inconvenience, have double checked it with our engineers team, because there are some function need to be double tested , the issue time has been delayed. It is expected to be issued within next week, pls kindly help us wait a few days, tks.

hello, we have added the device in code library, pls kindly serch ONN Model： Roku TV, You can find more buttons by using "Reassign the Key" Function. Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices)

Sorry for the inconvenicne, the database of the device is special , our engineers team are trying to dealing with it , per the issue, to track the case easier, could you pls kindly provide your email account to us? If there is any update, we will let you know at first or you can send the email to sofabaton@outlook.com directly, tks for your patience and understanding.

Australia is far away from the US, it could be the server connection does not stable that causes the update failure,, Per the issue, if the update is unsuccessful, suggest change the time to update the firmware, such as if you updated the firmware at night before, pls kindly try to update the firmware during the daytime now, it should be updated successfully. And we will add servers to solve this problem in the future. tks for your patience and understanding