To help you properly, pls kindly provide the specifc model of your device to us, such as Brand:LG Model: 60UF7300 Then we can pass it to our engineers team for checking, tks

Sorry for delay, have passed the problem to our engineers team, below is the answer from them, pls kindly check: Sorry, the information you offered is still unable to determine an effective modification plan. It is recommended that you create a new Activity synchronously, including the projector, and then see if the projector can be turned on or off normally. If the new Activity is OK, it may be that the original Activity setting process is set incorrectly If the new Activity has the same problem, it may be that the device is abnormal when the Activity executes the command sequence. We will check the code base data and optimize the Activity, tks for your patience.

Hello, pls kindly try to add the device via searching the new code---Brand : Samsung Model：SMT-C5320-1 Any difference?

I am so sorry for the misunderstanding, you can provide the all model of your devices which long prss function could not work well to us, we will provide them to our engineers team for checking, tks for your patience

Sorry for the inconvenience, have checked it with our engineers team, per google assistant which still need some time to finish the GVA certification, if everything goes well, it will be available around the end of July, tks for your patience.

Thank you for the suggestion, it seems that the update procedure is having problems in some routing environments. We will feedback to the engineers to avoid similar situations

To help you properly, Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

sorry to hear that, per the issue, pls kindly provide the specific model of your all devices to us, such as Brand:LG Model: 60UF7300, then our engineers team could analyze the issue for you, tks for your patience

From some customer feedback that re-sync the remote and power off the hub could solve the problem, pls kindly try it at first. If still no help, Please download the latest app from google play /app store, then choose the device in app, edit in device mode, Edit---Add / repair keys----(Vol +) repair---command repeats, change the number to 1 or 2, and try again if the function is OK. You can apply modifications to all commands Any difference?

Per the issue, pls re-sync the remote and power off the hub and plug in it again., any difference? If still no help, pls choose your device, , click edit----- repair key ----select the lower button----- -command repeats, pls try the repeats separately and check which one could work with your device. Once you confirmed it works, pls apply to all commands, pls see the reference pictures. If above steps still no help, pls kindly provide the specific model of your device to us, such as Brand:LG Model: 60UF7300, then we can pass it to our engineers team for checking, tks for your patience.