Pls kindly tell us the Specific Model of your device, thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

The HomePod doesn't support third-party Bluetooth direct control, which is an Apple limitation. But if you are using AppleTV 4K in 2021, and the TV supports the Arc function., you can set the HomePod as the TV's speaker, then turn on Arc. After completing the above settings, the TV remote control can control the volume of the HomePods. Then create Apple TV and TV as Activity, when assigning buttons, remember to assign the volume button of X1-Remote to TV, and other buttons to control Apple TV, so that after all settings are completed, the volume button of X1 can control the volume of the HomePods (essentially, it controls the TV. volume, HomePods is used as a TV soundbar)

pls kindly tell us which button's long press function does not work, tks FYI, if you pressed the button in app directly, any difference?

sorry for the inconvenience, our engineers team are working for it, pls kindly help us wait patienely for it, tks

Noted, will pass these information to our engineers team for checking, if there is any update, will let you know at first.

Sorry to hear that, to help you properly, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not

hello， pls kindly try to add the audio via searching Brand: Onkyo Model: TX-NR525 Any difference?

hello, to help you properly, pls kindly provide a video to after-sales team who will help you solve the problem properly, tks

If the custom command added is IR, you can add a new Device A through the Learning Pass. Then learn the buttons that need to be customized. 2. Combine the Bluetooth device with device A to create an Activity. The button is assigned as a Bluetooth device by default. Finish adding 3. In Activity mode, Edit---assign keys for X1-Remote, and assign the custom keys to the appropriate buttons

We have added the samsung Tv to you, Pls kindly try to add the device via searching Brand：Samsung Model：LN-52B550K1F Per xfinity, pls kindly don't cover Xfinity and don't hide behind the TV, any difference?