Pls try to add it via searching Brand：TCL Model：4K Roku TV

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5

Thanks for your feedback, we do receive similar feedback and are looking into the reason and fixing it. Please kindly try to kill the app, unplug and plug the hub and then process the firmware update again, any difference?

Pls kidnly check if your application is the latest version 3.2.4 , the old version of the app has the problem of delay in the display of modified data (actually modified but it takes 1-2s to change), but it has been fixed If the app is the latest one, still no help, pls kindly provide a problem video to our email account sofabaton@outlook.com, then we can analyze the issue accurately for you, tks for your patience and understanding.

Pls try to add the device via searching Brand: Foxtel, Model: IQ4, any difference?

Glad to hear that, tks for sharing

hello, we have issued a new firmware to fix the long press function, suggest kindly click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". and chek if the problem still exist or not. If still no help, pls re-sync the remote , then unplg and plug the hub after firmware update, any difference?

Per the issue, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot. any difference?

Glad to hear that the problem has been solved, if any problem, no hesitate to contact us.

Tks for your sharing, you are so kind!