When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity, you can see more details of how to use third party voice smart speaker via the link directly( page 35) : http://www.sofabaton.com/X1%20user%20manual.pdf

Sorry, does not support add device to existing activity currently, if you would like to add a device, you need to creat a new activity, and will pass you feedback to our engineers team to check if it is possible to add the function in the future or not, tks for your understanding

hello, may I know whether you could log in the app or not?

Sorry for the delay, to help you properly, could you pls kindly provide a video to us then we can provide it to our engineers team for checking? Fyi, you can send video to sofabaton@outlook.com via emai, tks for your patience and understanding.

Pls delete the app and reinstall the latest app 3.2.3 from app store, and try to pair the remote again. When pairing, pls make the remote close to the phone. if still no help, pls kindly provide an opertaion video to our email account sofabaton@outlook.com then we can see how you paired the remote clearly, and provide suitable solution to you asap, tks for your patience.

To help you properly, pls kindly tell us the specific model of your device to us, such as Brand:LG Model: 60UF7300

Because the system records the position in the source list, such as Activity1, SAT is at position 01 in the system,. If you modify the list, add Game and the position is above SAT, it will show the position of 01. The result is that Activity1's source is also Game (because Game is at the 01 position now). That' why we suggest that the source list of the projector needs to be completely entered into the three source items of SAT, Game, and Blu-ray. and you can see the operation video for reference: https://www.youtube.com/watch?v=TFUja-P0TAM

Sorry for the inconvenience, per the issue, if you could not receive the code, suggest kindly enter the APP, you can sign in using Google/ Apple without register anymore,

Below is the answer from our tech department, pls kindly check, tks 1. The problem that all sources are changed to the same one is caused by modifying the source list.. When creating the first Activity, the source list for the projector needs to be fully populated with SAT, Game and Blu-ray sources to avoid changing the list every time you add activity Select SAT for the first Activity The second Activity selects Game For the third Acitivity select Blu-ray 2. Solution : If you have already changed the source list, you need to correct the source positions of the other associated Activities, Edit ----Startup settings, find the source item, change it to the correct source location and save it.

Sorry for the problems encountered , have passed the problem to our engineers team for checking, below is the answers, pls kindly check: 1. The lost hub issue will be fixed soon, pls kindly help us wiat patiently for it. 2. About the short distance between hub and X1 remote, are you just prone to lost hub or is it abnormal when controlling the device? 3. Is the power cycle to connect to the app? Or is it impossible to control? 4. The IR extension is usually used to stick near the device receiver, if you want to control from a distance please use the IR transmitter of hub 5. Battery life is related to frequency and habits,or did you set the LCD sleep time before? If yes, pls kindly set it to 10s to check the duration time could be longer or not. 6. There are still some major functions need to be added temporarily, api protocol is not yet available 7. Google Assistant is in the process of certification, there is an exception in the process, currently we are working on it 8. Screen auto on/off may be the app has data update