Sorry to hear that, it seems there is somethong wrong with the remote, pls kindly provide your order number and problem video to our after-sales team(sofabaton@outlook.com) for checking who will help you solve it properly, tks

1. Alexa can only sync Activity, not device, please make sure your hub has created Activity. 2. The wifi connected to the Hub needs to support internet connection as well. You can see the instruction(page35-40): http://www.sofabaton.com/X1%20user%20manual.pdf

Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it and check if the long press function could work or not

hello, pls click the directv icon in the app to add the device directly

Please make sure you have updated the latest app and firmware. After modifying macro button , you need to click Save in the upper right corner for the modification to take effect.