• SofaBaton
    • 16releases
    • 2019comments
Comments made
  • Need to have Sony XBR X900H TV added to the database! 1 year ago

    hello, pls try to add it via searching Brand:Sony Model: XBR-X900H

  • Have to reboot my hub daily to make it work again 1 year ago

    sorry to bother you, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when remote cannot work? Does LOST HUB show on screen of the remote ?

  • Only ir devices? 1 year ago

    Tks for your sharing, X1 supports bluetooth, iR and wifi . FYI, Only supports three wifi devices currently : ROKU, Philips hue, Sonos

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    Dear, sorry for the all inconvenince, to help you properly, coudl you pls kidnly decsribed the problem in deatils, then we can help you solve the problem propelry, tks for your time.

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    hello, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when it cannot be controlled? Does LOST HUB show on screen of the remote ?

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    hello, may I know the firmware has been upated successfully? per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    sorry for the inconvenience, per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    hello, pls re-sysnc the remote , unplug the hub and wiat 2-3 minutes, and then plug it again, any difference? FYI, may i know the button could work in device mode rather than activity?

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    sorry for the delay, if you do not mind, pls provide the specific model of your device to us, then we can pass the problem to our engineers team for checking, tks

  • Connect to hub over VPN 1 year ago

    We will pass your feedback to the engineer, temporarily if the mobile phone is connected to the VPN, it may cause the connection to the hub to be slow or unable to connect, tks for your understanding