Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks

hello, we have issued a new firmware today, pls kindly update it and check if the long press function could work or not

hello, pls click the directv icon in the app to add the device directly

Please make sure you have updated the latest app and firmware. After modifying macro button , you need to click Save in the upper right corner for the modification to take effect.

Below is the answer from our engineers team, plc kindly check: Thank you for your feedback, we are trying to figure out how to solve this problem, pls kindly help us wait patiently for it, tks for your time

Dear, it is flip code, our tech department has repaired it, pls try to add the device again, and check if it could work well now. Fyi, pls do not delete the old one at first, once you confirmed the new database could work well, then you can delete the old one, tks