Sorry for the inconvenience, per the problem, pls kindly provide the specific model of your device to us,, such as Brand:LG Model: 60UF7300. Then our engineers team could analyze the issue accurately, tks

Sorry for the inconvenience, per the problem, pls kindly provide the specific model of your device to us,, such as Brand:LG Model: 60UF7300. Then our engineers team could analyze the issue accurately, tks

Pls kindly provide the specific model of your Sony Tv to us, then our engineers team could check the problem for you, tks

Sorry for the delay, From some customer feedback that re-sync the remote and power off the hub could solve the problem, pls kindly try it at first. If still no help, Please download the latest app from google play /app store, then choose the device in app, edit in device mode, Edit---Add / repair keys----(Vol +) repair---command repeats, change the number to 1 or 2, and try again if the function is OK. You can apply modifications to all commands

If the app button is grayed out, it may be that the hub is currently doing something else (such as upgrading, etc.), please manually exit the app and click on it again after a few seconds to see if it works. If not, you can try to unplug the hub, without re-pairing, and directly click on the shield device to see if you can control it.

It could be the code base does not match your device. You can change to another second or third set of code bases Then reassign the command to the home key position through Edit----Assign keys, and select menu. Or use the Bluetooth method to add a new apple tv to see if it meets the needs

Did you add it through bluetooth? IF the bluetooth device is turned off and the bluetooth will be disconnected, it cannot be controlled to turn on. We will let the engineer confirm whether it can be turned off without disconnecting the bluetooth connection. Temporarily suggest that you do not close the MI BOX, tks for your understanding

hello, it is a wireless device, pls try to add it via wifi mode. Make sure your device is turn on and connected to wifi. The devices found after scanning can be added by clicking the list

Tks for your support, we will optimzie our product constantly,

Pls choose the device in app, edit in device mode, Edit---Add / repair keys----(Vol +) repair---command repeats, change the number to 1 or 2, and try again if the function is OK. You can apply modifications to all commands. Any difference?