Hello， pls try to add the devices via searching: Brand：Denon Model：AVR-4310CI-1 Brand：Motorola Model：VIP-1200, any difference?

hello, if the Pcie remote support infrared, pls try to use the manual learning mode and check if it could work or not 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

hello, pls try to add it via searching Brand：Sony Model： XBR-X900H

sorry to bother you, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when remote cannot work? Does LOST HUB show on screen of the remote ?

Tks for your sharing, X1 supports bluetooth, iR and wifi . FYI, Only supports three wifi devices currently : ROKU, Philips hue, Sonos

Dear, sorry for the all inconvenince, to help you properly, coudl you pls kidnly decsribed the problem in deatils, then we can help you solve the problem propelry, tks for your time.

hello, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when it cannot be controlled? Does LOST HUB show on screen of the remote ?

hello, may I know the firmware has been upated successfully? per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

sorry for the inconvenience, per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

hello, pls re-sysnc the remote , unplug the hub and wiat 2-3 minutes, and then plug it again, any difference? FYI, may i know the button could work in device mode rather than activity?