hello, pls try to add it via searching Brand: Denon Model: AVR-S960H -1

hello, pls try to re-add your device via searching Brand: Sony Model: STR-DH590 For directv, pls click the directv icon and follow the prompts in the app to add it. About the panasonic, will let our tech department try to add it in our database and get back to you soon, tks for your time

Our engineers team has repaired it for you, pls try to add it via searching Brand Technicolor Model UIW8001 again. Fyi, we have issued issue firmware of the hub and remote, pls try to update them separately, click me ---x1 setting -- update the firmware of x1 remote, tks

Sorry, you can modify it by editing the device, Edit---add/repair keys---*** repair----rename, Please save it after modification. If the remote control is not synchronized immediately, please manually synchronize and update the settings set--sync

Thanks for your feedback, it helps us continue to optimize the control experience

per the lost hub issue which is only a failure due to data loss in the process of updating data. It is not really lost. It can be operated on the remote control. Press the return key of the upper right arrow to exit the prompt, and the remote control can still be controlled normally.

Pls try to add it via searching Brand Sony Model: HT-A7000

Pls try to add it via searching Brand TCL Model：4K Roku TV.

Thank you for your suggestion, we will add more bluetooth brands. Bluetooth mapping function is not supported temporarily, if you need the function can be found on the Bluetooth keyboard, we suggest choose other as brand, so that you can add the complete Bluetooth keyboard

Update the firmware and keep the wifi connected to the Internet. After the WIFi configuration is automatically updated, the Eero 6 Pro can be supported. In the early firmware, there was a problem that the app could not find the hub.