To help you properly, pls kindly provide the specific model of your device to us, such as Brand:LG Model: 60UF7300 Or provide a product link to us then we can see more detail of your TV, tks Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

hello, there is a similar database in our code library, pls try to re-add the device via searching Brand：Ziggo Model：Mediabox Next, any difference? FYI, pls do not delete the old one at first, after confirming the new databse can work normally, then you can delete the old one,tks

hello, per the issue, pls kindly unplug and plug the hub , then operate on the app side, Me --- X1 Settings --- pair with new X1-Remott at first, suggest press the right button(return key) first, then press the left button(off key) and hold them for 5-6 seconds, the remote will enter the pairing status.

Sorry for the inconvenience, We initially suspect that the communication between the remote control and hub is sometimes in a dormant state and not activated, so the situation you mentioned occurs. Our engineers are fixing it and will update the firmware as soon as possible to solve this problem

hello, there is a similar database in our code library, pls try to add it via seraching Brand：Orei Model：UHDS-402A

pls kindly provide the specific model of your LG tv to us, then we can check the case for you

Have let our tech department check the database for you, will get back to you soon

hello, we have added the buttons for you, pls try to re-add the device via searching Brand：Denon Model：AVR-X3300W

I'm so sorry for the inconvenience, pls kindly email to our after-salea team sofabaton@outlook.com who will help you solve the problem propelry, tks

Pls try to add it via searching Brand: NAD, Model: C326