For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

Hello, our tech department has added the device for you, pls try to add it via searching Brand：Panasonic Model：TC-P58S1, any difference?

Unfortunately not, per the issue, to help you propelry, could you pls provide a video to our email account SofaBaton@outlook.com for checking?Tks. FYi, We have issued the new firmware of the hub(v10) and remote(V9), pls kindly make sure both of them have been updated , any difference?

hello, pls provide the model of your insignia TV to us, then we can help you solve it asap, tks

hello, pls try to add it via searching Brand: Denon Model: AVR-S960H -1

hello, pls try to re-add your device via searching Brand: Sony Model: STR-DH590 For directv, pls click the directv icon and follow the prompts in the app to add it. About the panasonic, will let our tech department try to add it in our database and get back to you soon, tks for your time

Our engineers team has repaired it for you, pls try to add it via searching Brand Technicolor Model UIW8001 again. Fyi, we have issued issue firmware of the hub and remote, pls try to update them separately, click me ---x1 setting -- update the firmware of x1 remote, tks

Sorry, you can modify it by editing the device, Edit---add/repair keys---*** repair----rename, Please save it after modification. If the remote control is not synchronized immediately, please manually synchronize and update the settings set--sync

Thanks for your feedback, it helps us continue to optimize the control experience

per the lost hub issue which is only a failure due to data loss in the process of updating data. It is not really lost. It can be operated on the remote control. Press the return key of the upper right arrow to exit the prompt, and the remote control can still be controlled normally.