Hello, pls use the original hub's charger to charge to charge the remote , any difference?

hello, to help you properly, per remote stops working, pls kindly send a video to SofaBaton@outlook.com for checking

Sorry, we have restricted the use of special characters for names because some characters may show up as garbled in the remote control. It seems you have a habit of using characters in names, is there any other consideration for this as opposed to spaces? We would like to understand the requirements further and subsequent updates allow some characters to be used

Sorry, there are no separate power On and power off, for the TCL 65P615 , only has power Toggle button

To help you properly, pls provide the specific model of your device to us, such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

To help you properly, pls kindly send a video to sofabaton@outlook.com for checking at first, tks for your patience.

Will check it with our tech department and get back to you soon

manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Hello, pls kindly provide the specifc model of your device(such as TV, Projector) not the model of the remote to us , then we can check if it is in our cod elibrary, tks

Per the issue, pls kindly go to the device list ----- choose the Samsung TV and pressing the volume up or down, then go back to the activity again, any difference? From some customer feedback which is helpful to solve the problem.