Sorry for the inconvenience, do you mean that your phone and hub are connected to the same hotspot, but still can not find the hub? If yes, how about unplug the hub and plug it again, any difference? If still no help, pls provide your amaozn order number/ backer number and problem video to our after-sales team who will help you solve the problem asap, Apology for the all inconvenience again

I'm so sorry for the inconvenicne, respectfully, per the issue, pls kindly send your amazon order number to sofabaton@outlook.com, our after-salea team will help you solve it properly, tks

hello, pls try to re- add the device via searching Brand: Denon, Model: AVR-S760H-1 If your device or hub is not in cabinet,. do not suggest use the IR blaxter, the infrared range of the hub is about 30 feet

Per the issue, we suggest pls delete the shield in our app at first, then Unbind X1 & shield, pls go to the setting of your nvidia device and unbind the sofabaton X1 hub in bluettoth option as well. Then Close your Shield(Unplug Shield and restart), exit the sofabaton APP You can wait a few minutes to open the app and add the Shield again, at this time you need go to your device setting, find the bluetooth option, and manually pair the sofabaton x1 hub again, pls check if the problem still exists after you try above steps This is a reference video of how to unbind the firetv and U1, you can see it for reference, steps are sinilar, tks: https://www.youtube.com/watch?v=e0cjH5Qz6QY

hello, pls do not cover the ir receiver of the xfinity , and make u1 close to the device, any difference?

The power button for the ROKU is actually to control the Tv rather than the ROKU itself, and you can use button allocation to assign power from other devices to the rOKU for power control I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

hello, you can use reassign fuicntion to assign the key you want, this is the reference video: https://youtu.be/HTKHJ2psmJ0

Earlier firmware has compatibility issues in some network environments and may be slower or unable to find the hub Suggest kindly share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, to update the firmware of the hub( v10) and remote( V9) manually. Click Me---X1 setting --- firmware update for X1 remote When upgrading, please put the hub and the remote control together to avoid too far to upgrade. too slow to fail After update the firmware, pls manually exit(kill) the app, unplug and plug the hub immediately, then wait for 5 minutes to let hub update the wifi configuration automatically. Finally, you can reconnect the hub via your home network directly.

hello, per xfinity was so inconsistent , what does it refer to ? Could you pls describe the problem in detail for better understanding?

hello, for EVPad , pls kindly provide a product link to us, then we can check if it is possible to add it in our code library or not. For Sony XBR4, pls try to ad dit via searching Brand：Sony Model：XBR-43X800H