hello, our tech department has reapired the databse, pls kindly re-add the device via searching Brand: Technicolor Model: UIW8001, any difference? FYI, Pls do not delete the old one, once you confirmed the new database can work well, then you can delete the old one, tks.

Tks for your suggetsion, have passed them to our product team for reference to check if it is possible to add the features in the future or not, tks

Have let our tech dpeartment check the databse for you, will get back to you soon

Sorry, there is no guide button in the databse, if the button is in your original remote, suggest kindly try to learn it manually. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Of course, the control range of IR blaster is around 3-4m, pls make sure your device is within the range, tks

SofaBaton@outlook.com

Sorry, X1 mainly support audio and video devices, but does not currently support home products like air conditioner Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Of course, pls provide the specific model of your device to us, such as: Brand:LG Model: 60UF7300

We have issued a new firmware of the hub(V10) and remote(v9), pls make sure both of them are the latest one and check if the problem still exists or not, tks

Sorry for the inconvenience, We initially suspect that the communication between the remote control and hub is sometimes in a dormant state and not activated, so the situation you mentioned occurs. Our engineers are fixing it and will update the firmware as soon as possible to solve this problem