Tks for your feedback, will pass the information to our engineers team for checking, will get back to you soon

Tks for your patience, the problem you mentioned is probably caused by the long infrared signal when the code library and the remote firmware cooperate, not the problem of the remote hardware. We will ask engineers to modify the code base data. After the modification is completed, we will notify you, tks

Thank you for your patience, below is the resposne from our product team, pls check: Tks for yoru suggestion, we will feedback it to the engineers and incorporate it into the consideration of subsequent product function optimization.

hello, per the steps of how to process firmware update, you can see the link: http://bbs.sofabaton.com/post/325 About the problem of Sony, will let our tech department check the codebase for you, will get back to you soon. Per your device Sony, tivo, Although these devices can be connected to WIFI, but their original remote control is not actually wifi control, as usual their original remote control is infrared or Bluetooth control. The wifi only supports ROKU, SONOS, PHILIPS HUE currently,. The hub only support 2.4ghz, when connect the hub, pls make sure the wifi you used is 2.4ghz, tks

Have pass your suggestion to our product team for reference, once we get any response from them, will let you know, tks for your patience.

Sorry, there are several codes of the Hisense U6G in our code library(such as 65U6G/ 50U6G/75U6G/55U6G) , to help you solve the problem properly, could you pls kindly help us confirm the specific model of your Hisense or offer a link of the device to us？ Then our tech departement could check the database for you， tks

Hello， pls try to add the devices via searching: Brand：Denon Model：AVR-4310CI-1 Brand：Motorola Model：VIP-1200, any difference?

hello, if the Pcie remote support infrared, pls try to use the manual learning mode and check if it could work or not 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

hello, pls try to add it via searching Brand：Sony Model： XBR-X900H

sorry to bother you, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when remote cannot work? Does LOST HUB show on screen of the remote ?