hello pls send your amazon order number/backer number and problem video to SofaBaton@outlook.com who will help you solve the problem properly, tks

hello, pls try to add it via searching Brand: Harman Model: HK3490-1, any difference?

hello, pls try to add it via searching Brand: Harman Model: HK3490-1

hello, we have repaired the databse for you, pls try to re-add the device via searching Brand：Vizio Model：M512A-H6-1 , Per the channel, pls see below steps: 1. Create the device as an Activity, this Activity can be a single device or together with other devices 2. In Activity mode, edit the selected Activity item by Edit----Assign keys for X1-Remote or Keys favorites (one is assigned to the physical key, and the other is only displayed on the screen) 3. According to the prompt, choose to add Macro keys. If it is channel 154, you can set a macro named 154, which contains four commands: 1, 5, and 4, . (FYI, if you need a reference video of how to set channel, pls email to sofabaton@outlook.com directly, tks)

hello, we have added the device for you, pls try to add it via searching Brand：Sony Model：KD-55XH9005

To help you properly, pls kindly provide the specific model of your device to us, such as Brand:LG Model: 60UF7300 Or provide a product link to us then we can see more detail of your TV, tks Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

hello, there is a similar database in our code library, pls try to re-add the device via searching Brand：Ziggo Model：Mediabox Next, any difference? FYI, pls do not delete the old one at first, after confirming the new databse can work normally, then you can delete the old one,tks

hello, per the issue, pls kindly unplug and plug the hub , then operate on the app side, Me --- X1 Settings --- pair with new X1-Remott at first, suggest press the right button(return key) first, then press the left button(off key) and hold them for 5-6 seconds, the remote will enter the pairing status.

Sorry for the inconvenience, We initially suspect that the communication between the remote control and hub is sometimes in a dormant state and not activated, so the situation you mentioned occurs. Our engineers are fixing it and will update the firmware as soon as possible to solve this problem

hello, there is a similar database in our code library, pls try to add it via seraching Brand：Orei Model：UHDS-402A