Currently , please follow this method to see if it can be corrected: 1. Open an Activity, if the anthem AVM60 is off, manually turn on the anthem AVM60 in device mode; 2. Press and hold the off-key in the upper left corner of the remote control to close all activities; 3. After one minute, open any Activity and then switch to another Activity after one minute. If it is normal, it means that it has been repaired.

hello, to help you properly, pls provide a problem video to Service@sofabaton.com, once we confirmed the problem you described , then we can help you solve it asap, tks

Unfortunately not, does not support rename the bluetooth buttons

Hello, our engineers team has repaired the database for you, pls try to re-add the device via searching Brand: Rogers Model: Xi6-T FYI, Pls do not delete the old database, once you confirmed the new database could work well then you can delete the old one

if you do not mind, pls provide a product link of your device to us, then our tech department can double check it for you, tks

pls send a video to our Service@sofabaton.com then we can see the problem you described clearly, And pls includes the brand and model of the phone you used in the email, then our related app engineers can analyze the issue accurately, tks

our engineers team are testing the new firmware, once they confirmed there is no problem with it, they will issue it asap, tks for your time.

We have added the device in our code library, psl try to add it via searching Brand：Sherwood Model：CDC-5090C/R FYI, Our X1 supports bluettoth, infrared, wifi( only for ROKU, SONOS,PHILIPS HUE) , not RF.

hello, which firmware can not be updated, the hub or the remote?

hello, pls provide specific model or product link of the Rogers Ignite to us, Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.