hello, we have issued a new firmware to fix the long press function, suggest kindly click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". and chek if the problem still exist or not. If still no help, pls re-sync the remote , then unplg and plug the hub after firmware update, any difference?

Per the issue, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot. any difference?

Glad to hear that the problem has been solved, if any problem, no hesitate to contact us.

Tks for your sharing, you are so kind!

The Bluetooth connection issue maybe caused by the Nvidia shield hibernating or multiple Bluetooth remotes, we suggest do not set it to hibernate status temporarily. We will deal with this issue as soon as possible. FYI, if the shield is paired with another third party Bluetooth remote and which is in connected status. It may also prevent the X1 from automatically reconnecting via Bluetooth

Sorry to hear that, it seems there is somethong wrong with the remote, pls kindly provide your order number and problem video to our after-sales team(sofabaton@outlook.com) for checking who will help you solve it properly, tks

1. Alexa can only sync Activity, not device, please make sure your hub has created Activity. 2. The wifi connected to the Hub needs to support internet connection as well. You can see the instruction(page35-40): http://www.sofabaton.com/X1%20user%20manual.pdf

Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

Hello, pls use the originbal hub's charger to charge remote around 30 minutes, any difference? If still can not turn on, pls provide your order number and problem video to our after-sales team(SofaBaton@outlook.com) who will help you solve the problem asap

hello, we have issued a new firmware today, pls kindly update it manually and check if the long press button could work or not, tks