Hello, please try to exit(kill) the app, unplug and plug the hub . and check if it could be updated successfully or not. Fyi, when updating, pls make the remote near to the hub avoid the data losing .

According to your information, you should want to use the Yamaha receiver as an HDMI extender when it is not powered on. Our recommendations are as follows: Add Yameha receiver twice 1. Rename the first one to HDMI Switch (or something that is convenient for you to distinguish), and add it as a normal device. After adding, pls Edit----Power settings----The original remote does not have a power key. Then this devie will be used as an HDMI switcher. 2. The second time you add it, you can use the default name Yamaha AV , without modifying the power settings. Finally, you can create different activities and choose different hamaha devices. Choose Yamaha AV if you need to turn on the Yamaha, choose HDMI Switch if you only use the HDMI function

hello, we have issued a new firmware to fix the long press function, suggest kindly click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". and chek if the problem still exist or not. If still no help, pls re-sync the remote , then unplg and plug the hub after firmware update, any difference?

For example, if your activity is on and the TV is off (it wasn't turned on because of the state confusion), you can click fix power which will let off become green. (If it is currently green, pls click power twice) to inform that the current device is in shutdown state, and then you can go back to the activity page to switch to other activities, and it will operate normally. If you think it is too hard to remember, suggest not use fix function to fix the power state. The purpose of fixing power is to keep the actual state of the device consistent with the state displayed by the Activity. You can press the off key to close all the Activities first, and if there is a device open, close it manually in device mode. At this point, all the states are the same, and there will be no conflict when you open the activity.

Pls try to add it via searching Brand：TCL Model：4K Roku TV

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5

Thanks for your feedback, we do receive similar feedback and are looking into the reason and fixing it. Please kindly try to kill the app, unplug and plug the hub and then process the firmware update again, any difference?

Pls kidnly check if your application is the latest version 3.2.4 , the old version of the app has the problem of delay in the display of modified data (actually modified but it takes 1-2s to change), but it has been fixed If the app is the latest one, still no help, pls kindly provide a problem video to our email account sofabaton@outlook.com, then we can analyze the issue accurately for you, tks for your patience and understanding.

Pls try to add the device via searching Brand: Foxtel, Model: IQ4, any difference?

Glad to hear that, tks for sharing