• SofaBaton
    • 16releases
    • 2043comments
Comments made
  • Still no Support for Google Home 1 year ago

    I'm so sorry for the inconvenience, sofabaton is a responsible company that we will no cheat our customer. For the Google assistance, our engineers team are working on it all the time, The GVA certification need to be reviewed by the google team, due to the wifi update, google team still need some files to check, our engineers team are modifying the files currently and will resubmit the certification soon, we always put our customer at the first place, no worries. our goal is the same as all of you and hope the google assistance can be available asap, Sincerely sorry for the all inconvenience you meet again, and if you would like to follow the process of the google assistance, or you can send email to sofabaton@outlook.com then we can provide some information from Google team to you for checking, tks for your understanding.

  • Please add support for Samsung QN90A 1 year ago

    hello, we have replied your email as well, this is the answer, pls kindly check it. There are two similar database in our code library, pls try to add them separately via searching Brand:Samsung Model: QN65QN90A, Brand: Samsung Model: QN85QN90AAFXZA And see which one can work with your device, then you can click edit---assign key for X1 remote, assign the power on/ off button to the physical key of x1 remote.

  • X1 remote and Shield Pro issue 1 year ago

    Per the issue, we suggest pls delete the shield in our app at first, then Unbind X1 & shield, pls go to the setting of your device and unbind the sofabaton X1 hub in bluettoth option as well. Then Close your Shield(Unplug Shield and restart), exit the sofabaton APP You can wait a few minutes to open the app and add the Shield again, at this time you need go to your device setting, find the bluetooth option, and manually pair the sofabaton x1 hub again, pls check the problem still exists after you try above steps This is a reference video of how to unbind the firetv and U1, you can see it for reference, steps are similar, tks: https://www.youtube.com/watch?v=e0cjH5Qz6QY

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    hello, we will issue a new firmware around 8/20, pls kindly help us wait patiently for it and check if you device could work well after updating, tks

  • Directv HR20-54 STB - Navigating through menus 1 year ago

    suggest re-add the device at first, once you confirmed the new database could work well, then you can delete the ole one.

  • Zappiti media players 1 year ago

    hello, pls provide the specific model of the Zappiti media players to us, then our tech department can check if it is possible to add the device in our code library, tks

  • Directv HR20-54 STB - Navigating through menus 1 year ago

    hello, we have repaired the device for you, pls try to add it via searching Bramd: DIRECTV Model: xxxxxxx If you need picture for refrence , pls email to sofabaton@outlook.com

  • 2022.9.9, Major Update of Android APP ,HUB 1 year ago

    hello, our engineers team has repaired the databse for you, pls try to re-add it via searching Brand:Ziggo Model:Mediabox Next,

  • Arris VIP5303 1 year ago

    hello, pls try to add the device via the similar datbase: Brand:Arris Model: VIP5305-1 Any difference?