hello, pls try to add it via searching Brand：Samsung Model：UN55AU800D

pls try to add it via searching Brand：Zappiti Model： One 4K HDR

hello, pls try to add it via searching Brand: OPPO, Model: UDP-203, any difference?

Tks for your feedback, we have the same opinion as you, the new user manual is in course of preparation.

Tks for your suggestion, have passed your feedback to our product team for reference . If you have any suggestion of the x1 , no hesitate to contact us, it will make our device better and better, tks

Sorry for the inconvenicne, we will isuse a new firmware recently, pls kindly help us wait for the new firmware and check if the problem still exists or not, tks

Sorry, for wifi dveice, x1 only support roku, sonos . Philips hue currently. Per the issue, suggest try to add the dveice via searching Brand: Sony, Model: XR-77A80J-1

I'm so sorry to hear that, per the remote can not turn on, pls kindly try to use the original hub's charger to charge the remote around 30 minutes? Any difference? From some customers feedback, it is helpful to solve the problem. If still no help, pls kindly provide your amazon order number and problem video to our after-sales team(sofabaton@outlook.com) FYI, pls try to charge the remote and show it in the video. Once they confirmed above information, will help you solve the problem properly, tks.

For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

tks for you suggestion, will pass the information to our engineers team for checking.