I'm so sorry to hear that, per the remote can not turn on, pls kindly try to use the original hub's charger to charge the remote around 30 minutes?
Any difference?
From some customers feedback, it is helpful to solve the problem.
If still no help, pls kindly provide your amazon order number and problem video to our after-sales team(sofabaton@outlook.com)
FYI, pls try to charge the remote and show it in the video.
Once they confirmed above information, will help you solve the problem properly, tks.