hello, did you use the original ir blaster which come with our hub? FYI, The terminal of the IR blaster need oriented to the IR receiver of the Lyngdorf MP-40, any difference?

hello, have added the device for you, pls try to add it via searching Sony Model：VPL-VW5000ES

hello, pls provide the specific model of your sony sound bar to us, then our tech department can check the databse for you

Sorry for the inconvenience, do you mean that your phone and hub are connected to the same hotspot, but still can not find the hub? If yes, how about unplug the hub and plug it again, any difference? If still no help, pls provide your amaozn order number/ backer number and problem video to our after-sales team who will help you solve the problem asap, Apology for the all inconvenience again

I'm so sorry for the inconvenicne, respectfully, per the issue, pls kindly send your amazon order number to sofabaton@outlook.com, our after-salea team will help you solve it properly, tks

hello, pls try to re- add the device via searching Brand: Denon, Model: AVR-S760H-1 If your device or hub is not in cabinet,. do not suggest use the IR blaxter, the infrared range of the hub is about 30 feet

Per the issue, we suggest pls delete the shield in our app at first, then Unbind X1 & shield, pls go to the setting of your nvidia device and unbind the sofabaton X1 hub in bluettoth option as well. Then Close your Shield(Unplug Shield and restart), exit the sofabaton APP You can wait a few minutes to open the app and add the Shield again, at this time you need go to your device setting, find the bluetooth option, and manually pair the sofabaton x1 hub again, pls check if the problem still exists after you try above steps This is a reference video of how to unbind the firetv and U1, you can see it for reference, steps are sinilar, tks: https://www.youtube.com/watch?v=e0cjH5Qz6QY

hello, pls do not cover the ir receiver of the xfinity , and make u1 close to the device, any difference?

The power button for the ROKU is actually to control the Tv rather than the ROKU itself, and you can use button allocation to assign power from other devices to the rOKU for power control I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

hello, you can use reassign fuicntion to assign the key you want, this is the reference video: https://youtu.be/HTKHJ2psmJ0