Per the issue, we suggest pls delete the shield in our app at first, then Unbind X1 & shield, pls go to the setting of your device and unbind the sofabaton X1 hub in bluettoth option as well. Then Close your Shield(Unplug Shield and restart), exit the sofabaton APP You can wait a few minutes to open the app and add the Shield again, at this time you need go to your device setting, find the bluetooth option, and manually pair the sofabaton x1 hub again, pls check the problem still exists after you try above steps This is a reference video of how to unbind the firetv and U1, you can see it for reference, steps are similar, tks: https://www.youtube.com/watch?v=e0cjH5Qz6QY

For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

hello, we will issue a new firmware around 8/20, pls kindly help us wait patiently for it and check if you device could work well after updating, tks

suggest re-add the device at first, once you confirmed the new database could work well, then you can delete the ole one.

hello, pls provide the specific model of the Zappiti media players to us, then our tech department can check if it is possible to add the device in our code library, tks

hello, we have repaired the device for you, pls try to add it via searching Bramd: DIRECTV Model: xxxxxxx If you need picture for refrence , pls email to sofabaton@outlook.com

hello, our engineers team has repaired the databse for you, pls try to re-add it via searching Brand：Ziggo Model：Mediabox Next,

hello, pls try to add the device via the similar datbase: Brand：Arris Model： VIP5305-1 Any difference?

Sorry for the inconvenience, our tech department has re-add the device in the code library, pls try to add the it again via searching Brand：Denon Model： AVR-S760H-1

if you would like to set channel, It is recommended to create a macro button under Activity, for example, if you would like to set the channel 1542, then pls create a macro to execute the commands of the three keys of 1,5,4 and 2. FYI, if you do not mind, pls send an email to sofabaton@outlook.com, we can send an operation video to you for better understanding.