pls try to add it via searching Brand：Zappiti Model： One 4K HDR

hello, pls try to add it via searching Brand: OPPO, Model: UDP-203, any difference?

Tks for your feedback, we have the same opinion as you, the new user manual is in course of preparation.

Tks for your suggestion, have passed your feedback to our product team for reference . If you have any suggestion of the x1 , no hesitate to contact us, it will make our device better and better, tks

Sorry for the inconvenicne, we will isuse a new firmware recently, pls kindly help us wait for the new firmware and check if the problem still exists or not, tks

Sorry, for wifi dveice, x1 only support roku, sonos . Philips hue currently. Per the issue, suggest try to add the dveice via searching Brand: Sony, Model: XR-77A80J-1

I'm so sorry to hear that, per the remote can not turn on, pls kindly try to use the original hub's charger to charge the remote around 30 minutes? Any difference? From some customers feedback, it is helpful to solve the problem. If still no help, pls kindly provide your amazon order number and problem video to our after-sales team(sofabaton@outlook.com) FYI, pls try to charge the remote and show it in the video. Once they confirmed above information, will help you solve the problem properly, tks.

For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

tks for you suggestion, will pass the information to our engineers team for checking.

I'm so sorry for the inconvenience, sofabaton is a responsible company that we will no cheat our customer. For the Google assistance, our engineers team are working on it all the time, The GVA certification need to be reviewed by the google team, due to the wifi update, google team still need some files to check, our engineers team are modifying the files currently and will resubmit the certification soon, we always put our customer at the first place, no worries. our goal is the same as all of you and hope the google assistance can be available asap, Sincerely sorry for the all inconvenience you meet again, and if you would like to follow the process of the google assistance, or you can send email to sofabaton@outlook.com then we can provide some information from Google team to you for checking, tks for your understanding.