hello, pls provide the specific model of your device to us, such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use

Will issue a new firmware to optimize the problem, our engineers team are testing the firmware, ocne they confirmed there is no problem with it, we will isuse it asap, tks for your time.

hello, to confirm the problem accurately, pls do not cover the hub and the ir receiver of the device, make the hub in front of the device, and check if the remote could control the arris or not, tks for your time.

Sincerely sorry for the inconvenience you meet, About xfinity which needs to be pressed multiple times or cannot be used, we will issue a new firmware to optimize it, pls kindly help us wait patiently for the new firmware, tks The upcoming firmware will optimize it

Your device is in our code library, you can add it via clicking the tivo icon or searching Brand: TIVO Model: Edge directly

Sorry, there is no related last command in our code library that our engineers team can not add the button for you. Per the issue, if your original remote has the last command, suggest try to lean it manually. 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

You can cover the green light of the hub, There are 6 infrared sensors on the HUB, and these 6 sensors are used to control the infrared device .

Sorry, X1 mainly support audio and video devices, but does not currently support home products like lighting Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

hello, to help you properly, do you mean that you can not find the hub after updating the hub's firmware? If yes, pls kill the app , unplug and plug the app immediately and wait for 5 minutes, then check if the problem still exist or not.

sorry, our engineers team are testing the new firmware which still need some time, once they confirmed there is no problem with it, they will issue it asap, tks