if you do not mind, pls provide a product link of your device to us, then our tech department can double check it for you, tks

pls send a video to our Service@sofabaton.com then we can see the problem you described clearly, And pls includes the brand and model of the phone you used in the email, then our related app engineers can analyze the issue accurately, tks

our engineers team are testing the new firmware, once they confirmed there is no problem with it, they will issue it asap, tks for your time.

We have added the device in our code library, psl try to add it via searching Brand：Sherwood Model：CDC-5090C/R FYI, Our X1 supports bluettoth, infrared, wifi( only for ROKU, SONOS,PHILIPS HUE) , not RF.

hello, which firmware can not be updated, the hub or the remote?

hello, pls provide specific model or product link of the Rogers Ignite to us, Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.

Need check it with our tech department, will get back to you soon.

Sorry, X1-HUB generally only supports pairing one remote control at the same time, pairing more than one may cause problems when synchronizing settings or upgrading remote control firmware, tks for your understanding

hello, we have added it for you, pls try to add it via searching Brand：JBL Model：Bar 5.0 MultiBeam

Per the disconnection issue of the shield, we will issue a new firmware to optimize it, pls kindly help us wait patiently for it and check if the problem still exists after firmware update or not, tks