hello, pls provide a product link of the Hue sync box to us, then our tech department can check if it is possible to add it in our code library, tks

Have passed your feedback to our related colleague, who will help you replce the device, no worries.

hello, per bluettooth device, suggest try to add it via bluetooth mode. Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

will issue a new firmware(around next Monday) to optizme the issue, pls kindly help sui wiat for the new firmware, tks

hello, Dis it stuck at checking provisioning status? If yes, pls click the OK option in the page directy , any difference?

Have checked it with our engineers team today that they have modified the files and resubmitted the GVA certification，as usual the The GVA certification need 1-2 weeks to be reviewed by the google team, If you do not mind, pls sena a email to sofabaton@outlook.com, once we get any progress, we will send it for you, tks for your support.

Per samsung, pls try to add ity via searching Brand： Samsung Model： UN55MU6300 For the Comcast cable box, psl click the xfinity icon and follow the prompts in the app to add it, tks

Sorry for the inconvenicne, it is the indicator light of the hub which does not support to turn off it currently, tks for your understanding

Have checked it with our engineers team, will issue a new firmware around nexct Monday, pls kidnly check if the problem still exists or not after firmwrae updatem,tks for your time.

Have checked it with our engineers team, will issue it around nexct Monday, tks for your time.