Per the disconnection issue of the shield, we will issue a new firmware to optimize it, pls kindly help us wait patiently for it and check if the problem still exists after firmware update or not, tks

Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh router in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router,  the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 4. If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not,

hello, pls use the original hub's charger to charge the remote around 30 minutes, any difference?

The device is in our code library, per the the required long press of separate buttons you mentioned , may I know what long press function you would like to translate to X1?

sorry for the inconvenience, have confirmed it with our engineers team that usb-c to usb-c may exit compatibility issue. We will take it for reference in subsequent product, tks for your feedback

The normal USB- A to USB-C which supports 5V/2A current could be ok

hello, tks for your information, our engineers team has repaired the database again, pls try to re-add the device via searching :Bramd: DIRECTV Model: xxxxxxx Pls check the new database could work well or not, tks

Hello, pls kindly end a video to SofaBaton@outlook.com then we can analyze the issue accurately for you, tks

Tks for your sharing, it is very helpful.

hello, suggest use the charger with 5V to charger the hub/ remote