Tks for your suggestion, have passed your feedback to our product team for reference . If you have any suggestion of the x1 , no hesitate to contact us, it will make our device better and better, tks

Sorry for the inconvenicne, we will isuse a new firmware recently, pls kindly help us wait for the new firmware and check if the problem still exists or not, tks

Sorry, for wifi dveice, x1 only support roku, sonos . Philips hue currently. Per the issue, suggest try to add the dveice via searching Brand: Sony, Model: XR-77A80J-1

I'm so sorry to hear that, per the remote can not turn on, pls kindly try to use the original hub's charger to charge the remote around 30 minutes? Any difference? From some customers feedback, it is helpful to solve the problem. If still no help, pls kindly provide your amazon order number and problem video to our after-sales team(sofabaton@outlook.com) FYI, pls try to charge the remote and show it in the video. Once they confirmed above information, will help you solve the problem properly, tks.

For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail

tks for you suggestion, will pass the information to our engineers team for checking.

I'm so sorry for the inconvenience, sofabaton is a responsible company that we will no cheat our customer. For the Google assistance, our engineers team are working on it all the time, The GVA certification need to be reviewed by the google team, due to the wifi update, google team still need some files to check, our engineers team are modifying the files currently and will resubmit the certification soon, we always put our customer at the first place, no worries. our goal is the same as all of you and hope the google assistance can be available asap, Sincerely sorry for the all inconvenience you meet again, and if you would like to follow the process of the google assistance, or you can send email to sofabaton@outlook.com then we can provide some information from Google team to you for checking, tks for your understanding.

hello, we have replied your email as well, this is the answer, pls kindly check it. There are two similar database in our code library, pls try to add them separately via searching Brand:Samsung Model： QN65QN90A， Brand: Samsung Model： QN85QN90AAFXZA And see which one can work with your device, then you can click edit---assign key for X1 remote, assign the power on/ off button to the physical key of x1 remote.

Per the issue, we suggest pls delete the shield in our app at first, then Unbind X1 & shield, pls go to the setting of your device and unbind the sofabaton X1 hub in bluettoth option as well. Then Close your Shield(Unplug Shield and restart), exit the sofabaton APP You can wait a few minutes to open the app and add the Shield again, at this time you need go to your device setting, find the bluetooth option, and manually pair the sofabaton x1 hub again, pls check the problem still exists after you try above steps This is a reference video of how to unbind the firetv and U1, you can see it for reference, steps are similar, tks: https://www.youtube.com/watch?v=e0cjH5Qz6QY

For the problem, pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail