Sorry for the inconvenience, our engineers team are testing the problem and will find a way to solve it asap, tks. Per the issue, could you pls kindly help us below information? It will help us reproduce the issue, tks. 1. What's the brand and model , operation system of the phone you used? 2. Did you enable the VPN via your phone? 3. What's the brand and model of the router you used? 4. What's the firmware version of the app and remote you used ? Thank you for your patience and understanding.

One app can use 3 U1 remotes, but only 1 U1 can be connected at a time

hello, sorry for the inconvenicne, suggest pls clcik the roku icon in the app at first then it will pop wifi and indrared, then pls select the wifi method to add it, any difference?

Per the issue, pls adjust the position of the HUB and xfinity, it is best to use an IR Blaster and pointed it to the Ir receiver of the xfinity. For the location of the xfinity infrared receiver, please refer to the xfinity forum: https://forums.xfinity.com/conversations/tv/answered-xfinity-x1-boxes-and-ir-locations/602daaa3c5375f08cd5d1a6e

Sorry for the inconvenience, have checked it with our engineers team that due to the changes in google store privacy permissions, the review will be longer than befoire, pls kindly help us wait 2-3 days for it, tks. The latest firmware of the hub is V11, if there is no prompts pop in your app which means the firmwrae of the hub is the latest one. For the firmware of the remote, you can check it via the set---firmware V9 in the remote

hello, per lost hub, Pls kindly press the return key in the upper right corner of the remote to exit the prompt. Then open the app, Me---X1 settings ----pair with a new X1-Remote . Press and hold the top two keys of the remote control until pairing appears on the screen Tips: suggest press the right button( return) first, then press the left button( off), and hold them for 5-6s, then the remote will enter pairing status. If still no help, we suggest pls send your amazon order number and a problem video to our after-sales team sofabaton@outlook.com for checking, once they confirmed the problem, they will help you solve it asap.

It seems there is misunderstanding, We are using mDNS which doesn't need a DNS Server at home, we have an mDNS Server in our HUB, and we can discover the device via the app we mentioned last time(Android user can download "Service Browser", Apple user can download "Discovery-DNS-SD Browser)

Sorry for the inconvenience, have checked it with our engineers team that due to the changes in google store privacy permissions, the review will be longer than befoire, it will be listed soon, pls kindly help us wait patiently for it, tks

Sorry for the inconvenience, have checked it with our engineers team that due to the changes in google store privacy permissions, the review will be longer than befoire, it will be listed soon, pls kindly help us wiat patiently for it, tks

we suggest pls try to re-pair the remote , steps as below and check if the problem could be solved or not. 1. Open the app, Me---X1 settings ----pair with a new X1-Remote 2. Press and hold the top two keys on the remote until pairing appears on the screen Tips: suggest press the right button(return) first, then press the left button(off) and hold them for 5-6 seconds, the remote will enter the pairing state, tks When pairing, pls make the hub close to the remote, tks.