We have added the device in our code library, psl try to add it via searching Brand：Sherwood Model：CDC-5090C/R FYI, Our X1 supports bluettoth, infrared, wifi( only for ROKU, SONOS,PHILIPS HUE) , not RF.

hello, which firmware can not be updated, the hub or the remote?

hello, pls provide specific model or product link of the Rogers Ignite to us, Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.

Need check it with our tech department, will get back to you soon.

Sorry, X1-HUB generally only supports pairing one remote control at the same time, pairing more than one may cause problems when synchronizing settings or upgrading remote control firmware, tks for your understanding

hello, we have added it for you, pls try to add it via searching Brand：JBL Model：Bar 5.0 MultiBeam

Per the disconnection issue of the shield, we will issue a new firmware to optimize it, pls kindly help us wait patiently for it and check if the problem still exists after firmware update or not, tks

Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh router in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router,  the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 4. If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not,

hello, pls use the original hub's charger to charge the remote around 30 minutes, any difference?

The device is in our code library, per the the required long press of separate buttons you mentioned , may I know what long press function you would like to translate to X1?