Sorry for the inconvenience that the problem still exists, our engineers team will do more testing and find out which factor cause the problem asap, to help you propelry, psl kindly send a email to Service@sofabaton.com. Then we can follow the case easier for you and let you know the progress of the case, tks

hello, we have issued a new firmware of the hub V11 , did you update it? From some customer feedback after updating the firmware, when remote didn't wake up the apple tv , a simple 'up' command on the X1 remote wakes it up.. pls kindly try the step and check if it could work with your device or not, tks

hello, pls try to add it via searching Brand: DIRECTV Model: xxxxxxx and check if it coudl work well or not.

sorry for the inconvenience, to help you properly, pls kindly send a picture to Service@sofabaton.com then we can see which steps has been stuck in the app, once we confirmed it, will help you solve it asap, tks

sorry to bother you, just would like to follow up whether you could control the xfinity now?

hello, we have issued the new firmware v11 , pls update it at first and our engineers team has repaired the datbase of the xfinity as well, pls re-add the xfinity , and check if the new datbase coudl work with your device or not, tks

hello, our engineers team has repaired the database again, pls re-add it via searching Brand: Arris Model: DCX960 And check if the new database could work well this time, tks

You need to add the tivo via the app at first( click the tivo icon and follow the prompts in the app to add it) and reassign the power on button to the physical key of the u1, : https://youtu.be/HTKHJ2psmJ0, then you can use the macro button to achieve the one key click, this is the instruction of the macro: https://youtu.be/sohArzrBAMc

hello, per the issue, did you use the ir blaster? If yes, we suggest pls unplug the ir blaster, make hub in front of the lg tv ,fyi pls do not cover the IR reciver of the LG and check if your remote could control the device or not,

Per lost hub which is not really lost, due to the speed of remote firmware upgrade or data synchronization is too slow that lost hub prompts after interruption, Pls kindly press the return key of the arrow in the upper right corner to exit the prompt For syncing remains at 0%, pls make the remote close to the Hub, then wake up the remote, and check if it can be synced successfully, tks.