Per the issue, pls exit ( kill) the app , then unplug and plug the hub immediately, then wait for 5 minutes to open the app, and check if the problem still exist or not, tks.

About fire tv, pls click the firetv icon and follow the prompts in the app to add it, tks

For the apple tv, pls click the apple tv icon and follow the prompts in the app to add it. It support bluetooth and infrared , you can choose the method you like. TIPS: If you would like to add it via bluetooth mode , after downloading the database in the app, pls use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

For the UNE TV, there is a similar databse , pls try to add it via searching: Brand：Arris Model：DCX900

Pls add the device via searching Brand：LG Model：79UG880 Brand：Samsung Model：UBD-M8500 Brand：DIRECTV Model：LKR01-303

Sorry for the inconvenicne you meet, below is the answer, pls kindly check: For Step 6-7, because the app found hub after the initial pairing of HUB, but the version has been updated, the wifi will automatically upgrade the configuration, which takes about a few minutes. Therefore, you can't connect it during the period, you may not be able to search it as well even if you exit the app. Step 9-11, lost hub which could be a lost file or a prompt from the transfer terminal when synchronizing the configuration or upgrading the remote's firmware. Of course, the misuse may also cause the unpair. You can re-pair it. Operation is as follows. 1. Open the app, Me---X1 settings ----pair with a new X1-Remote 2. Press and hold the top two keys of the remote control until pairing appears on the screen Tips: suggest press the right button( return) first, then press the left button( off), and hold them for 5-6s, then the remote will enter pairing status. Finally, remote control is custom 2.4G and does not require direct communication with the router. Wi-Fi in HUB, Manufacturer : Espressif Inc. Hostname: espressif

Sorry for the inconvenicne you meet, below is the answer, pls kindly check: For Step 6-7, because the app found hub after the initial pairing of HUB, but the version has been updated, the wifi will automatically upgrade the configuration, which takes about a few minutes. Therefore, you can't connect it during the period, you may not be able to search it as well even if you exit the app. Step 9-11, lost hub which could be a lost file or a prompt from the transfer terminal when synchronizing the configuration or upgrading the remote's firmware. Of course, the misuse may also cause the unpair. You can re-pair it. Operation is as follows. 1. Open the app, Me---X1 settings ----pair with a new X1-Remote 2. Press and hold the top two keys of the remote control until pairing appears on the screen Tips: suggest press the right button( return) first, then press the left button( off), and hold them for 5-6s, then the remote will enter pairing status. Finally, remote control is custom 2.4G and does not require direct communication with the router. Wi-Fi in HUB, Manufacturer : Espressif Inc. Hostname: espressif

Sorry for the inconveneince, per the issue, we suggest pls try to re-pair the remote , steps as below and check if the problem could be solved or not. 1. Open the app, Me---X1 settings ----pair with a new X1-Remote 2. Press and hold the top two keys on the remote until pairing appears on the screen Tips: suggest press the right button(return) first, then press the left button(off) and hold them for 5-6 seconds, the remote will enter the pairing state, tks

Sorry for the delay, there is a function still need to be tested that causes the new firmwrae not issued on Monday. Have confirmed it with our engineers team just now, they promise will issue the new firmwrae within this week, tks for your understanding

hello, may I know whether you could turn on /off the Sony XR-50X90J in device mode rather than in activity? We would like to confirm the problem was caused by the database or the setting of activity, tks