When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity, you can see more details of how to use third party voice smart speaker via the link directly( page 35) : https://www.sofabaton.com/X1%20user%20manual.pdf.If you have any questions, you can contact us by email,Service@sofabaton.com.

Please accept our sincere apology for the inconvenience we have brought for you.Would you please tell the Specific Model of your device? thanks :) such as:Brand:LG Model: 60UF7300. Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.If the database is not complete, we can update it for better use.We can even add your Specific Model to our database so that you can one-click to add.

Sorry for the inconvenience,Pls click the ok option in the page and check if the hub could be connected or not.Can you provide your email account for app login? It is recommended not to use a third party to login. Our engineers will check for you.You can contact us via email,Service@sofabaton.com.

Sorry for the inconvenience. The Pioneer VSX-LX503 has added mode related buttons,Pls try to re add it via searching Brand: Pioneer Model: VSX-LX503,Press again to assign.

hello, may I know the problem has been solved after firmware update of the HUb V11? if still no help , pls kindly send a email to Service@sofabaton.com, then we can follow the case easier for you.

Your device already exists in our database，Pls try to re-add it via searching Brand: SageTV Model：STP-HD300.

sofabaton remote will release in the Amazon UK in the next 1-2 weeks. You could wait for that. Thanks for your support.

Sorry for the inconvenience, may I know whether you connected other bluetooth device with the phone, such as smartwatch? If yes, pls unbind the all bluettooth device at first and check if you could pair the u1 or not. If still no help, pls try to other other phone to pair the u1, any difference?

Your device already exists in our code base,Pls try to re-add it via searching Brand：Epson Model：Home Cinema 5050UBe.

hello, our engineers team has repaired the database, pls re-add it via searching Brand：Denon Model：AVR-X3700H