hello, to help you properly, pls provide your amazon order number and problem video to service@sofabaton.com, our after-sales team will help you solve it asap, tks

hello, what's the operation system of your iphone 6? If you use other android phone to pair the U1, any difference?

Have added the device for you, pls try to add it via searching Brand：Anthem Model： STATEMENT D2

Currently , please follow this method to see if it can be corrected: 1. Open an Activity, if the anthem AVM60 is off, manually turn on the anthem AVM60 in device mode; 2. Press and hold the off-key in the upper left corner of the remote control to close all activities; 3. After one minute, open any Activity and then switch to another Activity after one minute. If it is normal, it means that it has been repaired.

hello, to help you properly, pls provide a problem video to Service@sofabaton.com, once we confirmed the problem you described , then we can help you solve it asap, tks

Unfortunately not, does not support rename the bluetooth buttons

Hello, our engineers team has repaired the database for you, pls try to re-add the device via searching Brand: Rogers Model: Xi6-T FYI, Pls do not delete the old database, once you confirmed the new database could work well then you can delete the old one

if you do not mind, pls provide a product link of your device to us, then our tech department can double check it for you, tks

pls send a video to our Service@sofabaton.com then we can see the problem you described clearly, And pls includes the brand and model of the phone you used in the email, then our related app engineers can analyze the issue accurately, tks

our engineers team are testing the new firmware, once they confirmed there is no problem with it, they will issue it asap, tks for your time.