Your device is in our code library, you can add it via clicking the tivo icon or searching Brand: TIVO Model: Edge directly

Sorry, there is no related last command in our code library that our engineers team can not add the button for you. Per the issue, if your original remote has the last command, suggest try to lean it manually. 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

You can cover the green light of the hub, There are 6 infrared sensors on the HUB, and these 6 sensors are used to control the infrared device .

Sorry, X1 mainly support audio and video devices, but does not currently support home products like lighting Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

hello, to help you properly, do you mean that you can not find the hub after updating the hub's firmware? If yes, pls kill the app , unplug and plug the app immediately and wait for 5 minutes, then check if the problem still exist or not.

sorry, our engineers team are testing the new firmware which still need some time, once they confirmed there is no problem with it, they will issue it asap, tks

Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh Router in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router,  the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 4. If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not, 

Per the ir blaster, the X1 support 3.5mm mono jack

you can click the anthem AVM60 in device mode, then press the power on button on the x1 remote/app to turn it on.

hello, the power button and volume button of the fire tv actually control the TV rather than the firetv itself, suggest use the reassign function to assign the power/volume keys of other device to the firetv for power/volume control, FYI, If you need operation video, pls email to service@sofabaton.com