hello, may I know the problem has been solved after firmware update of the HUb V11? if still no help , pls kindly send a email to Service@sofabaton.com, then we can follow the case easier for you.

Your device already exists in our database，Pls try to re-add it via searching Brand: SageTV Model：STP-HD300.

sofabaton remote will release in the Amazon UK in the next 1-2 weeks. You could wait for that. Thanks for your support.

Sorry for the inconvenience, may I know whether you connected other bluetooth device with the phone, such as smartwatch? If yes, pls unbind the all bluettooth device at first and check if you could pair the u1 or not. If still no help, pls try to other other phone to pair the u1, any difference?

Your device already exists in our code base,Pls try to re-add it via searching Brand：Epson Model：Home Cinema 5050UBe.

hello, our engineers team has repaired the database, pls re-add it via searching Brand：Denon Model：AVR-X3700H

our engineers team has fixed the problem of can not save by android phone, pls try to create a new activity and check if it could work now, tks for your time

Sorry for the inconvenience, please send the problem video to our after-sales email ，Service@sofabaton.com .In addition, please provide the brand, model and operating system of your mobile phone in your email,tks.

Please ensure that you have downloaded the latest HUB firmware V11, and then click Xfinity icon to add it according to the app's prompts,

Our technical department has modified the code base. Please re add the equipment Brand: Yamaha Model: R-N303, and then press the key to assign the input key。