The problem of mesh routing cannot be found has been solved after the firmware upgrade on 4/28. Per the issue, we suggest pls share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not, If yes, then you can update the firmware of the hub and remote at first. After updating the firmware, pls kill the app, unplug and plug the hub immediately , then wait for 5 minutes and open the app to and use your own home network to connect the hub . FYI, Hub only support 2.4ghz, pls make sure the hub and phone connected to the same router. And do not suggest enable vpn which will effect the hub connection as well, tks.

hello, pls add the device via searching Brand：LG Model：OLED65CXPUA-1, and check if the problem has been solved or not.

Sorry for the inconvenicne , will pass the feature you mentioned to our engineers team for reference. tks for your support

hello, pls provide the specific model of the LG to us, then we can check the database for you, tks

checking, will get back to you soon.

will let our engineers team checking it, and get back to you soon.

hello, the firmware of the hub and remote are not the same one, the latest firmware of the remote is the V9 currently, this time we issued a new firmware of the hub is V11

hello, pls kindly send a video to sofabaton@outlook.com then we can analyze the issue accurately for you, tks

When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity,

Sorry to bother you, per can see the device name and icon you mentioned, our engineers team would like to confirm the device name you input in the app, The length defined by our App is 30 characters, and the app may crash if it exceeds. If you do not mind, pls kindly provide a picture of the device name to our email account service@sofabaton.com , then our engineers team could solve the problem asap.