hello, have added the device in our code library, pls try to add it via searching Brand：Samsung Model：QA55Q7FNA For 4 different devices were not recognised by the HUB.pls provide the specificbrand and modle of your devices to us for checking About manually learning mode, pls see below steps: 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry, it could be the guide command of the Arris STB in our code librray named home, we suggest pls use reasisgn fucntion to assign the home command to the physical key of the x1, click edit---assign the kry for the x1 remote tks

have let our departement try to add them in our code library, will get back to you soon, tks for your time.

pls add them via searching Brand：Panasonic Model：TX-55JZ2000 Brand：Marantz Model：SR7005 For the iRobot Roomba 780, X1 mainly support audio and video devices, but does not currently support home products like Irobot Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

hello, when the button being missed, pls press it again, will it work?

hello, pls try to add it via searching Brand: Epson Model: Home Cinema 5050UBe

hello, the device is in our code librray, pls try to add it via searching Brand: LG Model: UK6090PUA, then you can use reassign function to assign the key you like to the physical key of the x1, click edit ---assign the key for x1 remote

Sorry for the inconvenience, we need to check the picture you offered to confirm the problem was caused by the network or the hub has been connected the network but app can not find it, Then we can help you solve it asap. And temporarily our product only supports update the firmwrae via the app , does not support update it via PC, tks for your understanding

Sorry to bother you, just would like to follow up whether the nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks