hello, per the issue, we suggest pls learn the button manually, any difference? Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes.

Pls try to add it via searching Brand：Philips Model：Play HDMI Sync Box

If the HUB cannot be searched in the current LAN after the network allocation is completed, this is because the WIFI is upgrading the new firmware, resulting in the hub cannot be searched, Per this situation, pls kill the app , unplug and plug the hub immdediately, then wait for 10 minutes to upgrade the WiFi configuration, finally, you can re-open the app to connect the hub.

If the HUB cannot be searched in the current LAN after the network allocation is completed, this is because the WIFI is upgrading the new firmware, resulting in the hub cannot be searched, Per this situation, pls kill the app , unplug and plug the hub immdediately, then wait for 10 minutes to upgrade the WiFi configuration, finally, you can re-open the app to connect the hub.

hello, the device is on our code library, pls try to add it via searching Brand：Samsung Model： QN55S95B

hello. Per can not control the LG TV, doees it occur in device mode or activity mode? And did you try to control the device via app directly rather than x1 remote, , does the app control the device well? And we suggest pls unplug and plug the hub immediately, then check if the app and remote could control the device or not, tks FYI, except the lg TV, does the x1 control other device well?

hello, pls provide a product link of the Hue sync box to us, then our tech department can check if it is possible to add it in our code library, tks

Have passed your feedback to our related colleague, who will help you replce the device, no worries.

hello, per bluettooth device, suggest try to add it via bluetooth mode. Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

will issue a new firmware(around next Monday) to optizme the issue, pls kindly help sui wiat for the new firmware, tks