Sorry tp bother you, just got a feedback from other customer that when remote didn't wake up after starting Shield Activity, a simple 'up' command on the X1 remote wakes it up.. no longer have to power cycle the X1 hub to fix it, pls kindly try the step and check if it could work with your device or not, tks

Got a feedback from other customer that after updating the firmware v11, when remote didn't wake up after starting Shield Activity, a simple 'up' command on the X1 remote wakes it up.. no longer have to power cycle the X1 hub to fix it, pls kindly try the step and check if it could work with your device or not, tks

sorry for the inconvenience, to help you properly, pls send a picture to Service@sofabaton.com directly, we would like to see which steps has been stuck in the app , once we confirmed the problem, will help you solve it asap.

hello, per the issue, Please try to use command repeats to fix commands. In device mode, Edit----Add/ repair keys--down repair--command repeats, change the value to 1 or 2. After the test is OK, you can click apply to all commands

Sorry, It could be a compatibility issue. For x1 suggest use 5V2A( USB A to USB C cable) to charge it.

hello, may I know whether you updated the latest firmware of the hub or not? If not, pls update it at first and check if the problem still exist, tks. By the way, what 's the brand and model of the device in the activity?

hello, pls install the latest android app 3.2.6 at first, then kill the app, unplug and plug the hub immediately , wait for 5 minutes and open the app again and check if the hub can be connected or not,

Tks for your detail information, if you do not mind, could you pls send a email to Service@sofabaton.com? Then we can follow the case easier for you and let you know the progress of the case

As usual if there is new firmware, the app will pop prompts, if there is no prompts which mean you have done it, Per remote can not connect the hub, pls open the app and connect to the hub first. After connecting to the hub, operate Me----X1 settings---pair with a new X1-Remote in the app, the hub pairing function will be enabled, suggest press the right button of the remote at first , then press the off button, hold them around 5-6s until the pairing appears in the remote screen.

hello, last week we issued the firmware of the hub V11 which is not the remote firmware.