Sorry for the inconveneince, per the issue, we suggest pls try to re-pair the remote , steps as below and check if the problem could be solved or not. 1. Open the app, Me---X1 settings ----pair with a new X1-Remote 2. Press and hold the top two keys on the remote until pairing appears on the screen Tips: suggest press the right button(return) first, then press the left button(off) and hold them for 5-6 seconds, the remote will enter the pairing state, tks

Sorry for the delay, there is a function still need to be tested that causes the new firmwrae not issued on Monday. Have confirmed it with our engineers team just now, they promise will issue the new firmwrae within this week, tks for your understanding

hello, may I know whether you could turn on /off the Sony XR-50X90J in device mode rather than in activity? We would like to confirm the problem was caused by the database or the setting of activity, tks

Sorry, currently do not support add button to the bluetooth device

hello, to help you propely, pls provide your amazon order number and problem video to sofabaton@outlook.com, we will help you solve it asap, tks

hello，currently the latest firmware of the remote is V9, but we will issue a new firmware of ther hub V11 within this week

pls add it via searching Brand：Spectrum Model：210

The on/off time of some TVs/Receivers is long (maybe 10-20 seconds), but when the activity starts, the default boot time is not delayed, and the next command such as switching the input source will be executed immediately. In this case The switched signal is not received by the TV//Receiver, so it cannot be executed successfully. If this is the case, you can add a power on/off delay command in the APP through device edit----macro settings for turn on/off. Or add the delay command to the boot command in the startup settings of the Activity.

The new firmware will be issued within this week, tks for your time. To help you properly, if you choose the device in device mode not in activity, will the issue still exist？

Sorry, currently do not support delete the keys, but will pass your suggestion to our engineers team for reference, tks for your support