sorry to bother you, just would like to follow up whether you could control the xfinity now?

hello, we have issued the new firmware v11 , pls update it at first and our engineers team has repaired the datbase of the xfinity as well, pls re-add the xfinity , and check if the new datbase coudl work with your device or not, tks

hello, our engineers team has repaired the database again, pls re-add it via searching Brand: Arris Model: DCX960 And check if the new database could work well this time, tks

You need to add the tivo via the app at first( click the tivo icon and follow the prompts in the app to add it) and reassign the power on button to the physical key of the u1, : https://youtu.be/HTKHJ2psmJ0, then you can use the macro button to achieve the one key click, this is the instruction of the macro: https://youtu.be/sohArzrBAMc

hello, per the issue, did you use the ir blaster? If yes, we suggest pls unplug the ir blaster, make hub in front of the lg tv ,fyi pls do not cover the IR reciver of the LG and check if your remote could control the device or not,

Per lost hub which is not really lost, due to the speed of remote firmware upgrade or data synchronization is too slow that lost hub prompts after interruption, Pls kindly press the return key of the arrow in the upper right corner to exit the prompt For syncing remains at 0%, pls make the remote close to the Hub, then wake up the remote, and check if it can be synced successfully, tks.

sorry for the inconveneince, may I know the problem has been solved after re-pairing the remote and hub?

The volume keys of many boxes or Blu-ray players actually control the volume of the TV rather than the boxes or Blu-ray players itseld For x1, it is suggested that you can try to create an Activity between the Blu-ray players and the TV, and assign the physical volume keys of the X1-Remote to the TV, so that you can control the volume normally

hello, We will issue a cloud control API that allows you to switch on and off the Activity directly through a URL. You can copy the control commands to a platform connected to the Internet, pls kinldy help us wait patiently for it, tks.

Our tech dpeartment has checked that it is flip code, they have fixed the database again, pls re-add it via searching Brand：VirginMedia Model：360 and check if the new datbase could work now.