please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

Sorry to hear that, could you pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

hello, our engineers team modified the command repeats of the datbase to 1 today, jumping twice should be better. Pls re-add it via searching Brand: Arris Model: DCX960, any difference?

hello, our engineer has repaired the database again, pls re-add it via searching Brand：VirginMedia Model：360, any difference?

X1 mainly support audio and video devices, but does not currently support home products like air conditioner

hello, per the issue, pls provide your specific Airtel STB to us, then we can check the databse for you. About the Hitachi Window AC, X1 mainly support audio and video devices, but does not currently support home products like air conditioner

hello, our related sales colleague has emailed you, pls kindly check your email, tks

Sorry for the inconvenience that the problem still exists, our engineers team will do more testing and find out which factor cause the problem asap, to help you propelry, psl kindly send a email to Service@sofabaton.com. Then we can follow the case easier for you and let you know the progress of the case, tks