Sorry to hear that, could you pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

hello, our engineers team modified the command repeats of the datbase to 1 today, jumping twice should be better. Pls re-add it via searching Brand: Arris Model: DCX960, any difference?

hello, our engineer has repaired the database again, pls re-add it via searching Brand：VirginMedia Model：360, any difference?

X1 mainly support audio and video devices, but does not currently support home products like air conditioner

hello, per the issue, pls provide your specific Airtel STB to us, then we can check the databse for you. About the Hitachi Window AC, X1 mainly support audio and video devices, but does not currently support home products like air conditioner

hello, our related sales colleague has emailed you, pls kindly check your email, tks

Sorry for the inconvenience that the problem still exists, our engineers team will do more testing and find out which factor cause the problem asap, to help you propelry, psl kindly send a email to Service@sofabaton.com. Then we can follow the case easier for you and let you know the progress of the case, tks

hello, we have issued a new firmware of the hub V11 , did you update it? From some customer feedback after updating the firmware, when remote didn't wake up the apple tv , a simple 'up' command on the X1 remote wakes it up.. pls kindly try the step and check if it could work with your device or not, tks

hello, pls try to add it via searching Brand: DIRECTV Model: xxxxxxx and check if it coudl work well or not.

sorry for the inconvenience, to help you properly, pls kindly send a picture to Service@sofabaton.com then we can see which steps has been stuck in the app, once we confirmed it, will help you solve it asap, tks