Dear Customer, thank you for contacting us. If you're stuck at this step, please verify that the WiFi password you entered is correct. Additionally, ensure your phone and hub are connected to the same 2.4G network. if you want to switch to a different WiFi network, press and hold the hub button for 3 seconds. Wait until the hub's indicator light turns blue, then reconnect to the new WiFi. To reset the hub, press and hold the hub button for 30 seconds until the indicator light flashes red. Please note that all settings will be erased after resetting the hub.

Dear Customer, Thank you for contacting us. We are sorry that we do not support XGIMI Horizon 20. you can add it via Bluetooth. But please note that there is no power on button when adding via Bluetooth. But after manually turning on the device, the other buttons will work.

Dear customer, thank you for contacting us.X1 does not support RF, X1S and X2 support RF315 and RF433. The function of long press and short press can only be set in Activity mode.

Dear customer, I apologize for the inconvenience. When you mentioned the extern IR sensor, do you mean the included IR blaster, or the IR signal from the hub itself? If it's the IR blaster, you can observe if the indicator light of the IR blaster blinks red when you press the buttons of the remote control. If it doesn't blink red, it could be a bad IR blaster. If it's the IR signal from the hub itself. Please observe if the indicator light of the hub still blinks green when you press the buttons of the remote control. Thank you!

Dear Customer, Thank you for contacting us. Have you replaced your battery? If it has been replaced, the remote still won't turn on. Please take a video and share it to our email. Also, please include your Amazon order number and shipping address. We will upgrade your order to our sales team. service@sofabaton.com

Dear Customer, We apologize that the remote control does not feature a dedicated Help button. We will share this suggestion with our team to evaluate its feasibility and consider whether it can be added in a future update.

Dear Customer, Thank you for contacting us. The latest version of X1S is V5. X1 is V17.

Dear Customer, thank you for contacting us. Did you add it via Bluetooth? If so, we recommend selecting “Other” during the pairing process. The “Other” code library includes Home, Homepage, and Home1 buttons. You can test each button individually to see if they work.

Dear Customer, We apologize for the inconvenience caused. We have forwarded this device to our engineers to check. Unfortunately, the engineers are unable to add a long-press volume button. If you have the original remote control, you may try using the infrared learning function to replicate the volume buttons from the original remote.

Dear Customer, Thank you for your message.The Sofabaton app is only available for download on mobile phones and tablets; it cannot be downloaded on PC. It doesn't matter if your computer is using a VPN. You can not use a VPN on your phone while you are programming it. Ensure your network supports 2.4GHz wifi, and you need to connect your phone to 2.4GHz wifi so you can connect the app to the hub. Best to watch the below video of setting up the whole system before purchasing: https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV