Dear Customer. You can click Device → Edit → Add/Fix Command → Volume Button → Edit → Command Repeats → change it to 1. This will make the volume buttons respond faster.

Dear Customer, We recommend adding the first code. Brand Arris Model: DCX960. This is a code available in the code library. The others are user-shared codes. If some keys are still missing after adding, a. Please go to our app- select this device-cick three dots on the bottom right comer pressthese virtual keys one by one to identify which one the right key is; As for some codes of devices, we might have the same keys in our codebase but with a different name. After that, then go to Devices>Edit>Assign commands for Remote keys>choose one physical button>choose the commands that you need. b. Kindly take an IR Learning from the oniginal remote: kindly go to our app-- device page.-select the device- edit-ad/repair commands-select the related buttons-repair. -Learn commands from the original remote or "Select a suitable command from the cloud", try both 2. After re-ading and every buton works, pleae delete the related old acivty and create a new one etc, make a sync from Hub to remote with the below routine: me--setings--sync data to remote before having some tests with our remote, if you are holding an X series. 3. BTW, also there is one way to share the code of your device to our cloud base by go to our app--devices page--Add--infrared--Leam from Original IR remote and make sure all butons are working aiter earina: Then there is a wav to update the code ofthis model to our cioud by the below routine, our app--me-Share codebase-do the rest. Kindly re-add it in a few hours in our app and the new code you shared will be titled "user shared" in our app under Infrared--Brand of this device--type in its model--scroll down to the end of this page.

Dear Customer, we sincerely apologize for this inconvenience. The X2 currently only supports 5GHz Wi-Fi. You will need to connect your phone to a 2.4GHz Wi-Fi network as well. You can access your phone's WLAN settings and switch its Wi-Fi connection to 2.4GHz.

Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.

Dear Customer, Thank you for your suggestion. We will add a Fix function to the remote control in the next version. Please note the ? button on your remote control screen. This will be updated with a Fix-like function in the next update.

Dear Customer, Thank you for your detailed and professional feedback. I will share this issue with our Unity team for review. We will test the problem and work on a solution. By the way, have you upgraded your X2, remote control, and hub to version V5? If possible, please share your Activity startup sequence and shutdown sequence with us via email. This will help our team conduct further testing. Thank you.

On the remote control, within the Activity interface, there is a ? button. Currently, this button has no function. We will add functionality to this ? button in future updates, enabling repair features on the remote control.

Dear Customer, Macros cannot be created in Device Mode. Macro keys can only be created within an Activity. Currently, there is no functionality to copy macro keys. I will share your suggestion and requirements with our team to evaluate whether this feature can be added in a future update.

Dear Customer, Thank you for providing such detailed descriptions and testing of these issues. I will report them to our technical team for evaluation and resolution. We will immediately begin working to reproduce the scenarios you described in our internal testing environment. Have your remote control and hub been updated to the latest version V5?

Dear Customer, Thank you for your detailed feedback. I will share your suggestions with our team. Regarding the remote control issue, we will also escalate it to our technical team for resolution in the next update.