Dear Customer, If you do not want your device to turn off when switching activities, you can tap Device > Edit > Idle Behavior > Stay on when switching activities.

Dear Customer, Your device has been added to our code library. You can search by brand and model to download the code. Brand: Hewlett Packard Model: Omen X 65

Dear Customer, thank you for your feedback. After turning off the device via the remote control, the Fix button becomes unresponsive. We will escalate this issue to our team to evaluate whether it can be addressed in a future update. In the meantime, you can manually perform the fix through the app.

I understand. Thank you for your advice.

Dear Customer, The Bluetooth remote itself cannot be learned. If your TV supports Bluetooth, you can select “Other” or “Android TV” when adding devices to pair with your TV.

Dear Customer, Thank you for your suggestion. I will share it with our team for evaluation and consider whether this feature can be added in a future update.

Dear Customer, you might have to disable CEC function on all devices---TV, AV reviver, Apple TV, Fire cube, Xbox, PlayStation, projector, processor, etc. as if two devices are connected to each other by HDMI cable, there is one function named CEC that sends a signal to power on or off one device at while the other one is powered on or off.

Yes, currently macro keys and favorites display the device name. We've also received feedback from other customers who dislike this feature. We've relayed this to the team for evaluation on whether it will be modified in the next update.

Dear Customer, thank you for sharing your feedback. I will continue to relay it to our team for evaluation and optimization.

Dear Customer, Both the X1S and X2 currently offer backup functionality. You can back up your settings and then import them into another hub. The backed-up settings will be stored in your account. BTW, X1S settings can only be copied to another X1S, and the same applies to the X2.