Dear customer,
Sorry for that and:
1. Note Xfinity supports both IR+RF control at the same time and its IR receiving range is very limited, if you are unable to learn from its original remote by IR---U or X or RF mode--X1S and the root cause is not from our side:
2. The below is from website FYI:
(Xfinity has a very small IR receiver, just to the right of the status light.)
https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender
3. For Xfinity---- Normally we have to paste the head of one of our IR blasters (it is in the original package) onto the IR receiving area of this device ,see the below photos:
You might be able to re-add it by Brand: Comcast, Model: the related Modle or user-shared ones in our IR codebase----As Comcast is the mother company of Xfinity.
4. After that, delete the old one from our app and re-add it and make some tests:
For U2 remote, kindly go to our app--select this device--remote keys--click any virtual buttons--re-assign remote keys--press"trigger" one by one on the next page to identify which one the right key is as as for some codes of devices, we might have the same keys in our codebase but with a different name. Like Power, Power toggle, power on, power off etc. and take a look on this device.
For X remote, please go to our app- select this device-click three dots on the bottom right corner --press these virtual keys one by one to identify which one the right key is.
And another solution FYI: in our app--devices page--select Xfinity--Edit--Add/repair commands and select the related button--repair and do the first two Items on the next page.
5. If fails, kindly let us know the exact model of Xfinity and best to take a photo of its nameplate for our reference.
6. Lastly---- There is one more solution FYI: in our app---Devices page--Add--Infrared--Learn from the original IR remote--Set Top Box--Only a power key--on the next page named" learning", please press and hold the button you want to learn on the remote of Xfinity and donot let it go and click "To learn" for Power button etc in our app--and then do the rest and after the learning is successful, let go of this button on the original remote finally.
The tricky thing is---you might have to press and hold the button you want to learn on the original remote first and then click the corresponding "To learn" in our app second and perform an IR learning eventually.
6. If you are holding a X1S, there is one function of RF learning in our app but this doesnot work as RF mode is avaiable only for communciation between its own remote with its own box.
Best regards,
Ruby
SofaBaton Support TeamDear customer,
Sorry for that and:
1. Note Xfinity supports both IR+RF control at the same time and its IR receiving range is very limited, if you are unable to learn from its original remote by IR---U or X or RF mode--X1S and the root cause is not from our side:
2. The below is from website FYI:
(Xfinity has a very small IR receiver, just to the right of the status light.)
https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender
3. For Xfinity---- Normally we have to paste the head of one of our IR blasters (it is in the original package) onto the IR receiving area of this device
You might be able to re-add it by Brand: Comcast, Model: the related Modle or user-shared ones in our IR codebase----As Comcast is the mother company of Xfinity.
4. After that, delete the old one from our app and re-add it and make some tests:
For X remote, please go to our app- select this device-click three dots on the bottom right corner --press these virtual keys one by one to identify which one the right key is.
And another solution FYI: in our app--devices page--select Xfinity--Edit--Add/repair commands and select the related button--repair and do the first two Items on the next page.
5. If fails, kindly let us know the exact model of Xfinity and best to take a photo of its nameplate for our reference.
6. Lastly---- There is one more solution FYI: in our app---Devices page--Add--Infrared--Learn from the original IR remote--Set Top Box--Only a power key--on the next page named" learning", please press and hold the button you want to learn on the remote of Xfinity and donot let it go and click "To learn" for Power button etc in our app--and then do the rest and after the learning is successful, let go of this button on the original remote finally.
The tricky thing is---you might have to press and hold the button you want to learn on the original remote first and then click the corresponding "To learn" in our app second and perform an IR learning eventually.
6. If you are holding a X1S, there is one function of RF learning in our app but this doesnot work as RF mode is avaiable only for communciation between its own remote with its own box.
SofaBaton