Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.

Dear Customer, Thank you for your suggestion. We will add a Fix function to the remote control in the next version. Please note the ? button on your remote control screen. This will be updated with a Fix-like function in the next update.

Dear Customer, Thank you for your detailed and professional feedback. I will share this issue with our Unity team for review. We will test the problem and work on a solution. By the way, have you upgraded your X2, remote control, and hub to version V5? If possible, please share your Activity startup sequence and shutdown sequence with us via email. This will help our team conduct further testing. Thank you.

On the remote control, within the Activity interface, there is a ? button. Currently, this button has no function. We will add functionality to this ? button in future updates, enabling repair features on the remote control.

Dear Customer, Macros cannot be created in Device Mode. Macro keys can only be created within an Activity. Currently, there is no functionality to copy macro keys. I will share your suggestion and requirements with our team to evaluate whether this feature can be added in a future update.

Dear Customer, Thank you for providing such detailed descriptions and testing of these issues. I will report them to our technical team for evaluation and resolution. We will immediately begin working to reproduce the scenarios you described in our internal testing environment. Have your remote control and hub been updated to the latest version V5?

Dear Customer, Thank you for your detailed feedback. I will share your suggestions with our team. Regarding the remote control issue, we will also escalate it to our technical team for resolution in the next update.

Dear Customer, We apologize for any inconvenience caused. The X2 only supports 24G WiFi. 5G WiFi is currently not supported. Regarding Bluetooth device pairing: During pairing, you should see two Bluetooth pairing options: BLE and BT. Either can be selected. If you cannot locate Sofabaton in your Bluetooth device list, try restarting the device. Additionally, if your Bluetooth device is paired with other Bluetooth remotes or devices, we recommend unpairing them first before attempting to pair again. Regarding the V5 upgrade prompt upon entering the app: V5 is the hub's version, which is a new release launched today. The upgrade prompt during initial remote setup refers to the remote's version. Currently, both the remote and hub are at the latest V5 version.

Dear Customer, We apologize for any inconvenience caused.We recommend restarting your hub. Please use your current account to complete the setup new Hub process again by pressing the button on the back of Hub until it flashes blue and then select " Set up new Hub" and reconnect the Hub to wifi and finally select "Connect to Hub" in our app. BTW, This process will not delete any data from our system, just let Hub access our cloud again, so as to facilitate the synchronization of activities information to the cloud. the above fails, please go to "Scenes" section of Alexa app, and delete all the items related to Sofabaton, all of these. a. Then go to Alexa app---More---SKILL & Games---search "Sofabton"--- Disable skill b. Enable to use again (Alexa app---More---SKILL & Games---search Sofabton--- Enable to use） c. Go to "Device" --press "+”--Add Group--next--select any room you want ( living room, kitchen etc.)--next--Select the activities you created in our app.

Dear Customer, Is the Xione model SCXI11BEI remote control for the Xfinity box? Please note that Xfinity's remote is an RF remote. X1 does not support RF functionality. Additionally, Xfinity's RF signal is only for communication between the remote and the box and cannot be programmed to learn commands. We recommend downloading the box's specific brand and model from the app to test compatibility. (Xfinity has a very small IR receiver, just to the right of the status light.) Normally we have to paste the head of one of our IR blasters (it is in the original package) onto the IR receiving area of this device.