Dear Customer, The Bluetooth remote itself cannot be learned. If your TV supports Bluetooth, you can select “Other” or “Android TV” when adding devices to pair with your TV.

Dear Customer, Thank you for your suggestion. I will share it with our team for evaluation and consider whether this feature can be added in a future update.

Dear Customer, you might have to disable CEC function on all devices---TV, AV reviver, Apple TV, Fire cube, Xbox, PlayStation, projector, processor, etc. as if two devices are connected to each other by HDMI cable, there is one function named CEC that sends a signal to power on or off one device at while the other one is powered on or off.

Yes, currently macro keys and favorites display the device name. We've also received feedback from other customers who dislike this feature. We've relayed this to the team for evaluation on whether it will be modified in the next update.

Dear Customer, thank you for sharing your feedback. I will continue to relay it to our team for evaluation and optimization.

Dear Customer, Both the X1S and X2 currently offer backup functionality. You can back up your settings and then import them into another hub. The backed-up settings will be stored in your account. BTW, X1S settings can only be copied to another X1S, and the same applies to the X2.

Dear Customer, We apologize for the inconvenience caused. Your phone must be connected to the same 2.4GHz WiFi network as the hub in order to detect it. We will share your suggestion with our team to evaluate whether it can be implemented in a future update.

Dear Customer, Thank you for your feedback. I will share your suggestions with our team to evaluate their feasibility and determine if they can be implemented in future updates.

Dear Customer. You can click Device → Edit → Add/Fix Command → Volume Button → Edit → Command Repeats → change it to 1. This will make the volume buttons respond faster.

Dear Customer, We recommend adding the first code. Brand Arris Model: DCX960. This is a code available in the code library. The others are user-shared codes. If some keys are still missing after adding, a. Please go to our app- select this device-cick three dots on the bottom right comer pressthese virtual keys one by one to identify which one the right key is; As for some codes of devices, we might have the same keys in our codebase but with a different name. After that, then go to Devices>Edit>Assign commands for Remote keys>choose one physical button>choose the commands that you need. b. Kindly take an IR Learning from the oniginal remote: kindly go to our app-- device page.-select the device- edit-ad/repair commands-select the related buttons-repair. -Learn commands from the original remote or "Select a suitable command from the cloud", try both 2. After re-ading and every buton works, pleae delete the related old acivty and create a new one etc, make a sync from Hub to remote with the below routine: me--setings--sync data to remote before having some tests with our remote, if you are holding an X series. 3. BTW, also there is one way to share the code of your device to our cloud base by go to our app--devices page--Add--infrared--Leam from Original IR remote and make sure all butons are working aiter earina: Then there is a wav to update the code ofthis model to our cioud by the below routine, our app--me-Share codebase-do the rest. Kindly re-add it in a few hours in our app and the new code you shared will be titled "user shared" in our app under Infrared--Brand of this device--type in its model--scroll down to the end of this page.