We apologize, but the software cannot force the saving of learned commands. You may first save other commands that have been successfully learned. Regarding the learning function, it can only learn infrared signals from remote controls. If a remote control or button uses Bluetooth signals, it cannot be learned.

We apologize for the inconvenience. If you are unable to pair with the Amazon Fire Cube, we recommend restarting both the Amazon Fire Cube and the remote control (remove and reinsert the batteries). Then download the Bluetooth code again, and proceed with pairing after the download completes. If your device is displaying that it has previously been connected to Sofabaton in the Bluetooth settings, it is recommended that you cancel the previous pairing before proceeding with a new connection. To do this, navigate to your device’s Bluetooth settings, select the option to unpair or forget the Sofabaton remote, and then restart the pairing process by searching for Sofabaton and following the instructions to complete the pairing.

We apologize for the inconvenience. Did you pair it with your Fire TV via Bluetooth? If it's connected via Bluetooth, we recommend restarting your Fire TV. Then try pairing again to see if it works properly.

Unfortunately, our technical staff was unable to add the codes in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) When adding a device, select Bluetooth -- Other or Android TV. 2.IR Learning Mode 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s

Dear Customer, thank you for contacting us. If you're stuck at this step, please verify that the WiFi password you entered is correct. Additionally, ensure your phone and hub are connected to the same 2.4G network. if you want to switch to a different WiFi network, press and hold the hub button for 3 seconds. Wait until the hub's indicator light turns blue, then reconnect to the new WiFi. To reset the hub, press and hold the hub button for 30 seconds until the indicator light flashes red. Please note that all settings will be erased after resetting the hub.

Dear Customer, Thank you for contacting us. We are sorry that we do not support XGIMI Horizon 20. you can add it via Bluetooth. But please note that there is no power on button when adding via Bluetooth. But after manually turning on the device, the other buttons will work.

Dear customer, thank you for contacting us.X1 does not support RF, X1S and X2 support RF315 and RF433. The function of long press and short press can only be set in Activity mode.

Dear customer, I apologize for the inconvenience. When you mentioned the extern IR sensor, do you mean the included IR blaster, or the IR signal from the hub itself? If it's the IR blaster, you can observe if the indicator light of the IR blaster blinks red when you press the buttons of the remote control. If it doesn't blink red, it could be a bad IR blaster. If it's the IR signal from the hub itself. Please observe if the indicator light of the hub still blinks green when you press the buttons of the remote control. Thank you!

Dear Customer, Thank you for contacting us. Have you replaced your battery? If it has been replaced, the remote still won't turn on. Please take a video and share it to our email. Also, please include your Amazon order number and shipping address. We will upgrade your order to our sales team. service@sofabaton.com

Dear Customer, We apologize that the remote control does not feature a dedicated Help button. We will share this suggestion with our team to evaluate its feasibility and consider whether it can be added in a future update.