Could you send us the exact model number of the Denon to service@sofabaton.com?

Thanks for your feedback! We will pass along your suggestion to our R&D team for review and will take it into consideration in futre updates.

Please refer to this article: https://www.sofabaton.com/faq/how-to-use-alexa/

Did you add the Shield from our IR library or pair the remote via Bluetooth? Bluetooth is the recommended way.

Sorry for the inconvenience! U3 does not currently support the function of hiding devices. We have already forwarded your request to our R&D department, and this feature will be added in a future update.

Sorry, the video is necessary for a possible replacement process if you have a defect unit.

Please make sure precise location access has been granted to the App. Also, please re-install the App and try again.

Thanks for your feedback! We have passed along your suggestion to our R&D team and will take it into consideration in future updates.

Could you take a video next time the remote freeze and send it to service@sofabaton.com? Our support team will follow up on this issue.

Please send us the exact model of your TV to service@sofabaton.com. A picture of the nameplate would be useful.