Sorry for the inconvenience, could you tell us the brand and model of your device? We'll get back to our engineers to fix it.

Dear Customer, I am sorry for the inconvenience, could you tell us the complete model number of your Samsung TV? Let's check the code.

Dear customer, Sorry to see that The pre-conditions of successful RF learning are below: 1. Please make sure your device is IR+RF controlled as some devices might be IR+BL(bluetooth) controlled. 2. Please make sure RF communication is not just availble between its own remote and the device like the Xfinity device etc. You might have to take a look at its own manul or reach its producer for further support. 3. Please make sure you have switched the original remote of this device, from IR/BL control to RF control. 4. Please make sure the original remote works first after being switched to RF control. 5. Please note for some devices that there are not all buttons are controlled by RF control or IR control. In that case, please see if any lights are flashing on the surface of this device when pressing buttons on the original remote after the original remote & device are all switched from IR/BL control to RF control----btw, if the buttons are RF or Bluetooth controlled, no lights are flashing on the device. 6. Plus, there are two possibilities that buttons are not working after RF learning from the original remote---- RF Devices that emit rolling code---like Elite Screen or encrypted code---like some main gates etc. that are not supported by our Hub; The link below FYI: https://www.reddit.com/r/homeassistant/s/7RQB5vNilL. 7. BTW, if you go to Reddit--search Sofabston and then search RF there are a bunch of successful cases for your reference.

Dear Customer, Thank you for contacting us. The feature of local API is not available at the moment. We will share your suggestion with our R&D team to assess the feasibility and consider if it can be added in a future update!

Dear Customer,The login account needs to be the same as the one bound to the HUB (Sofabaton attaches the account to the device through the Setup New Hub process, and Activity information is uploaded to the cloud through the bound account). After the account synchronization, the Home app will not show the information about the activities, but you can see the Sofabaton service is Linked in Settings—-Work with Goog You can control this with commands starting with “Turn on ” and “Turn off,” plus the activity name. For example, “Turn on WATCH TV” or “Turn off MOVIE MODE.You can refer to this link, https://www.sofabaton.com/faq/how-to-use-google-assistant/

Thank you for contacting us, you can add it via IR by searching for the brand and model Brand: Microsoft Model: Xbox One X

Thanks for contacting us you can click on key favorites - add normal keys. Add keys such as 123 and these keys will appear in the bottom right corner of the Activity screen.

Thank you for contacting us, this device is already in our codebase, you can search for the brand and model number by infrared add Brand:Vizio Model:P514A-H6

Dear customer, sorry, there is no code about Sky Q in our bluetooth code base, you can add it by infrared, there is Sky Q in our infrared code base.

Dear customer, thank you for sharing, we will feedback to our engineers to keep optimizing our remote control and APP!