Dear Customer. For your device, kindly add it using the following code in our APP: (Add → Infrared → Search in the database → Type in the brand → model) Brand: Arris Model: AX013ANC

Dear customer, Unfortunately, our technical staff was unable to find the codes in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) When adding a device, select Bluetooth -- Other/Android TV, download the code, then open your device's Bluetooth settings and find Sofabaton to pair. 2.IR Learning Mode When adding a device, select Infrared -- Learn from original remote control.3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s

We apologize, but unfortunately our engineers are unable to add your device's code. If your original remote has these buttons, please try learning them via infrared.

Yes,if your Projector is connected to other devices like TV or AV receiver by HDMI cable, then This device can be turned on at the same time via CEC function when you are turning on TV or receiver etc.

For your device, kindly add it by a similar code below in our APP Brand：LG Model：65UK7500PUA Please feel free to contact us if you have any concerns. Brand：Philips Model：77OLED807/12

Good day! Your device has been added by our engineers. Please try to add it by IR mode to see if it can be used. Brand: Model: Brand：Samsung Model:GQ55Q9FNG

We apologize for the inconvenience caused. Have you updated your app to the latest version? The latest Android app version is 4.0.1, and the latest iOS app version is 4.0.2. Please update to the latest version. If you've already updated to the latest version, try exiting the app or uninstalling it, then re-enter the app to download the code and test if it functions normally.

Dear Customer, This is automatically generated after the app update because commands within the Activity must be triggered sequentially. The default 0.5-second delay ensures smoother execution of commands in both startup and shutdown settings. You may also manually adjust the delay duration.

Dear Customer, we sincerely apologize for this inconvenience. The battery life of the remote control may decrease over time. We recommend using the original charging cable when charging. It is best to charge for at least 3 hours. The battery in the X series is non-removable.

We apologize, but the software cannot force the saving of learned commands. You may first save other commands that have been successfully learned. Regarding the learning function, it can only learn infrared signals from remote controls. If a remote control or button uses Bluetooth signals, it cannot be learned.