May we know the model number of your Zidoo? Let's share this with our engineers to check the buttons

Sorry about this, the X1S remote doesn't have long buttons in device mode. Only in Activity you can create long buttons. In Activity you can set long press and short press to control different buttons. But it is not possible to set a long press to continuously control a command in device mode.

Dear customer, Sorry for the inconvenience and appreciate it: 1. Normally, this issue could be fixed by--- spraying isopropyl alcohol or an electronic degreaser or Peavey Funk Out Electronics Cleaner Spray or a Tuner cleaner Then blow the scroll wheel with a dryer or high-pressure spray gun etc. 2. If still fails, kindly take a video of how the scroll wheel worked weirdly for our reference, it is just for internal verification. 3. Kindly share your order ID (the screenshot of purchase page would be great）for our reference too. 4. Kindly confirm your current shipping address + personal contact. as we might have to escalate your case to sales for further assistance. You can share it with us via the online chat in the APP or by sending it to our email, service@sofabaton.com. Thank you

Thank you for contacting us. Sorry, the commands in the Bluetooth code library are fixed , and cannot be added at this time. We suggest you to add them by infrared. There are more buttons in the IR code base.

Dear Customer, Thank you for contacting us, X2 is under development and expected to be released in July. Thank you for your support of our products!

Thanks for contacting us, switching WiFi does not lose settings, the X series information is stored in the hub and as long as you don't reset the hub you won't lose settings. You can switch to another Sofabaton remote by tapping Me - in the app. Then click setup new hub to reconnect the hub and select a new WiFi for the hub.

Thank you for contacting us, yes we support this device, you can search for the brand and model number by way of infrared to add it

Sorry for the inconvenience, could you tell us the brand and model of your device? We'll get back to our engineers to fix it.

Dear Customer, I am sorry for the inconvenience, could you tell us the complete model number of your Samsung TV? Let's check the code.

Dear customer, Sorry to see that The pre-conditions of successful RF learning are below: 1. Please make sure your device is IR+RF controlled as some devices might be IR+BL(bluetooth) controlled. 2. Please make sure RF communication is not just availble between its own remote and the device like the Xfinity device etc. You might have to take a look at its own manul or reach its producer for further support. 3. Please make sure you have switched the original remote of this device, from IR/BL control to RF control. 4. Please make sure the original remote works first after being switched to RF control. 5. Please note for some devices that there are not all buttons are controlled by RF control or IR control. In that case, please see if any lights are flashing on the surface of this device when pressing buttons on the original remote after the original remote & device are all switched from IR/BL control to RF control----btw, if the buttons are RF or Bluetooth controlled, no lights are flashing on the device. 6. Plus, there are two possibilities that buttons are not working after RF learning from the original remote---- RF Devices that emit rolling code---like Elite Screen or encrypted code---like some main gates etc. that are not supported by our Hub; The link below FYI: https://www.reddit.com/r/homeassistant/s/7RQB5vNilL. 7. BTW, if you go to Reddit--search Sofabston and then search RF there are a bunch of successful cases for your reference.