I fixed this. Read on a reddit that the hub sofabaton uses is very, very similar to the broadlink hub, and then read something under broadlink on reddit showing that (and this worked) you need to set up a new wifi networkk on your router that is 2.4g ONLY (not both), use WPA2 security setting (NOT WPA2/3 or 3) and use a password of 22 characters or less and NO SPECIAL CHARACTERS. Worked like a charm.