If its still under warranty e-mail them with a video of the issue and they will replace it. They did with me. If its out of warranty or you just wish to fix it get some Electrical Cleaner (its nonconductive so don't just use any old cleaner) quick squirt down the gap and all will be well again.

I believe any 3.5mm jack IR blasters will work, I remember someone else mentioning it, so I think their comment “You can purchase IR blazers with 3.5mm plugs” means this. If you live in the UK this link may help (they look identical to what you get in the box) and if I am wrong just send it back. https://www.amazon.co.uk/Bolongking-Extender-Extension-Transmitter-Compatible-Red/dp/B01MT59LFO/ref=sr_1_2?crid=2788LYMN9WPNY&keywords=3.5+ir+blasters&qid=1699296385&sprefix=3.5+ir+blasters%2Caps%2C129&sr=8-2

Yes I have had this happen with CEC On. What can happen is one of the devices in your Activity will turn on and send a CEC signal to the TV to turn On, the X1 then sends a signal to turn the TV On but as its already On it actually turns it Off, if this happens quick enough you won’t even notice. So make sure CEC is turned Off on all your devises.

I had a similar issue when I first got the X1 turned out I had put the Hub in a dodgy WiFi spot. Try moving the hub near to your router and see if things improve, if not its not that.

If you have added SkyQ using Bluetooth try adding it instead using the IR database or vis versa. I found with my Humax Aura that the Bluetooth database was missing some buttons but were there in the IR database. As far as the lack of a record button on the X1 I have programmed a long press of OK to be record in my Watch Aura Activity but you can assign any short key press or long key press button you like.

Just in case Sofabaton do not reply to this to let you know it has already been reported to which they have said they have fixed it and an update is due next week. If you can't wait e-mail them and ask for an advanced copy.

Thank you for the quick reply but I cannot connect using WiFi as I don't have a Bridge. You can connect directly to the newer bulbs using just Bluetooth without the need for a Bridge (for basic functionality) and is the reason for my request.

Totally agree with this request. It's really annoying to have the least used ones at the top and there is nothing you can do about it.

@TroisSix. Totally agree, the way this forum works is pretty bad, no paragraphs, no edit, no notifications to name a few. There doesn't seem to be a pattern as to who they will answer and who they don't. Mind you my native language is English and I struggle/can't understand some peoples’complaints. I have never used the app to contact them but they have always replied to my e-mails the same day or within a couple of days, although sometimes it has taken a few e-mails for them to understand what I was saying. They even sent me a custom interim firmware when they removed a feature I use before putting it back in in the next official update. So I have no complaints but I can see how others can have.

Prushing & gregeusa answered this further down the thread but to clarify. U1 & U2 have IR in the handset but do not have a Hub so would need a separate extender (available from your favourite online shop). The X1 does NOT have IR in the handset, it’s in the Hub, BUT it also comes with 3 Blasters in the box that you can connect to the hub and run to within view of your TV (and/or a second/third cupboard). From memory they are about 2-3 metres long. If you need to run them any further I believe you can buy extensions. If your equipment is really that far away and you cannot run the Blasters alongside your very long HDMI cable to the TV then look elsewhere as none of the Sofabatons will serve your purpose.