I don't have Virgin so can't confirm this but if you are trying to use Bluetooth you can't as the box only pairs to one remote and will be paired to the original one (no idea if it's possible to unpair the original and pair the X1s). However you should be able to use IR, VirginMedia is listed in IR but may not be the 360. Try adding “Ziggo Mediabox Next” (apparently the 360 is the same).

You need to turn Off CEC on all your equipment. Its this that will be turning the $ky box On then the Sofabaton (which thinks it's still Off) will send a Power signal which instead of turning it On turns it Off. Or if the $ky box has the option to use separate On and Off rather than just Power this is another option.

The X1(s) has been designed to be used in Activities Mode, think of Devises Mode as nothing more than telling the X1(s) what equipment it is going to control when setting up, so once setup you should not need to go into Devises and the Off button then does what you want, turns everything Off. If you need to use Devises Mode to operate your equipment then you have not set it up correctly or if you actually want to manually switch control between devises the U2 is a better remote. The X1(s) “used” in Devises Mode is a horrible remote but in Activities Mode it's great.

Not the “123” Icon. But to get the numbers to popup once you have created an Activity use edit and press Key Favourites then Add Normal Keys, select the Arris as device, highlight the number keys (can’t remember if they have to be done one by one or multiple can be selected) and then from memory I think you need to save. Now when you press the button at the bottom left the numbers (and any other keys you selected) will appear. If the order is wrong, again from memory, in edit mode press and hold till they become selected then slide them up or down.

Actually that's not quite right. The lower left is Favourites and lower right is Macros.

From what you say you are using the app rather than the remote. The bottom right icon is for Favourites and Macros so add the number keys to the Activities Favourites and they will appear. They will then also appear on the remotes screen when the wheel is pressed.

You need to create multiple Activities. Each Activity contains X number of devises and when you want to use different Devises you switch between Activities. If your “Watch TV” includes the cable box and Netflix is an app on the TV so you only need to control the TV then create an Activity called “Watch Apps” that only includes the TV. When you switch between “Watch TV” and “Watch Apps” the TV will change input, swap the buttons to control only the TV and can turn the cable box off if you wish, all automatically. You will also need a separate “Watch PS5” Activity with TV and PS5 included. As an aside “Watch TV” would be a better name for just the TV and all its own apps as you only need the TV and “Watch Cable” when the Activity includes the TV and cable box. Hope this helps.

Your Roku Activity, for example, should not have the arrow keys allocated to the TV they should be for the Roku. Then create a Macro within the Activity that “calls up the Samsung TV menu, arrows left, down, down, right, right and then hits OK twice to switch to HDMI/ARC output and once to switch to TV Speakers and the exits the TV menu”. Once the Macro has completed the arrow keys will be as they were before the macro was used, set to the Roku. Then do the same for your Apple and FireTV Activities.

It's a little used forum that they sometimes respond to. I find you get a better response by e-mail - Service@sofabaton.com

My X1 has learned most of my remotes so it does work, most of the time. I have 2 Panasonic remotes that transmit the same codes one it will learn the other it won't. In my opinion its down to the remote design, the one it will learn has the IR transmitter in plain sight the one it won't is hidden behind dark plastic. I have another remote (another with dark plastic) that it will only learn if the room is in darkness. I only have one remote that I have tried, where the IR transmitter is visible, that it won't learn and that's for an air con unit.