After nearly a week, I have not heard any back from the email and video I sent to the customer service email. It’s looking like I have no choice but to return this product.

It’s more the issue of why the App and Hub keep forgetting the device and need to be constantly re-set up. The main devices this happens to are: TV Samsung QA55Q7FNA Home Theatre Yamaha RX-V685 Foxtel iQ 4

Thank you for your reply, and thank you for adding my TV model to your database. As for the issues I’m having: When trying to get the hub to learn from the original remote, I had been using the technique you outlined above but to no avail. Only very few buttons over 6 devices were recognised by the hub when trying to learn. And as for the TV… despite the hub picking up my model now, the hub forgets the TV within a matter of minutes. After the remote has been added to the App, it works for a couple of minutes only before not working at all from either the sofabaton remote or app and so I have to delete the device and set it up again, only for the same thing to happen. Like I said, this product is potentially excellent and I’m really keen to push through these issues but I can’t seem to get it working without continued problems. Any help would be greatly appreciated.