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routines 1

Import Alexa routines to remote

offline 1

Can't connect the x1-remote to anything

Charger stand 1

Please make charging stand for the X1

unauthorized 2

Setup Unauthorized Message

Gmail 1

Setup Unauthorized Message

Built-In 1

Amazon Fire TV Omni QLED Series

Multiple Devices on Fire TV 1

Amazon Fire TV Omni QLED Series

pro 1

Feature request for U1 Pro/U2

mic 1

Feature request for U1 Pro/U2

Pro U2 Feature request 1

Feature request for U1 Pro/U2

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Latest comments

  • Please send us the exact model of your TV to service@sofabaton.com. A picture of the nameplate would be useful.
  • Please add the Xfinity by IR. Please note that the IR receiver on Xfinity is rather weak and has a really limited receiving angle. We suggest sticking the IR blaster that comes with the box onto the IR receiving area on your Xfinity. Here's an article from Xfinity for your reference: https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender
  • The solution to this problem is to allow the user to customize the Startup/Shutdown sequence list by letting us actually delete unneeded commands, like the power toggle when switching devices and the one needed device is already on. My AV receiver is already in the ON state, the remote only has a power button. If I needed to power it up, I can add the step. The people who buy remotes like this are often a couple steps above normal users and can handle a few options. We don't need our hands held and told "no" when we actually want to customize something.
  • How do you set up source switching?
  • Please make sure the remote has been updated to V3 firmware, then please factory reset the remote on our App, update the App to the latest version and set up devices and activities again.
  • The 4 button works fine, but when I add a delay or no delay between 4 and 9 it just changes to channel 4. I've tried different delay times.
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