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Open support ticket pending response
Hi there, I've an open ticket with support (ud:002d8deb) and haven't gotten any further responses since 26 September despit...
Joyap
X1
1 year ago
318
4
Support for Outlaw preamp.
Can you add support for the Outlaw 976 preamp/processor. I am havig a difficult time trying to learn from the Outlaw remote...
bhereth
U1
1 year ago
273
2
HDFury support?
The Sofabaton site claims they support the HDFury Vrroom, but when I select that device, none of the input buttons work. If...
akerl
X1
1 year ago
306
1
Need IR codes for Hisense 55U6H
The connects and disconnects of the bluetooth remote does not work consistently.
bearben25
X1
1 year ago
225
1
Trigger option
What is the trigger option and how is it used
HerbS
Remote control
1 year ago
352
0
I am unable to connect X1 to SONY STR-ZA1100ES
I am unable to connect X1 to SONY STR-ZA1100ES. please help
TheGizTek
X1
1 year ago
253
1
Sony Projector VPL-XW5000ES
The x1 is not able to control this projector. I have tried downloading the code for the 6000 as well as programming through...
Msolo
X1
1 year ago
286
6
Question: Logitech IR Extender compatibility possible?
So i use my Logitech Harmony on my Home Cinema and have some IR Extender firmly installed and now i search for an option to...
Chucky_GG
X1
1 year ago
292
0
Question: How do you integrate your motorized screen?
Hi, hope this is a right place for asking and getting help? How do you integrate your motorized screen if there isnt anythi...
Chucky_GG
X1
1 year ago
281
0
Guide button for Android box
I have just set my X1 up to control my LG OLED65CX, Yamaha RX-A8A, and Android box (the latter via Bluetooth). The Android ...
eltuff
X1
1 year ago
326
1
1
...
24
25
26
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173
Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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X1 Hub Upgrade Already!
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What I learned about the U1 (edited)
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How to program macros?
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Virgin media box dose not work and will not work
2.
Charging Issue
3.
X1S activities long press volume down not working
4.
App fails on multiple devices
5.
Media Player: Long press and scrolling not working
6.
Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.