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  • X1 is unreliable- ready to return it

    Roku is the latest ultra model. Model 4802R. It is hardwired to the network. It is not on WiFi. Control of the Roku using t...
    • BoilerJay
    • X1
    • 1 year ago
    • 415
    • 1
  • LG Will not turn off

    I have a macro that turns on my LG TV, Onkyo Amp and Fire Stick as follows: Macro for power key: Onkyo Power On 1.0 second ...
    • HerbS
    • U1
    • 1 year ago
    • 393
    • 2
  • U2 will not pair with DirectTV

    New U2 will not learn from DirectTV Gemini Air or recognize/pair P21KW-500 dongle.  Please fix issues so DirectTV user...
    • The_Dude
    • U1
    • 1 year ago
    • 363
    • 1
  • Purchase IR blasters

    Hi Sofabaton team I have emailed service@sofabaton.com and have not had a reply yet (13 days) Is support best via...
    • eyegofast
    • X1
    • 1 year ago
    • 517
    • 7
  • Please upgrade u1 firmware

    Please upgrade u1 firmware,  some of my buttons aren't working on any device.
    • mattmayatt
    • U1
    • 1 year ago
    • 356
    • 1
  • samsung tv

    the codebase for the samsung UN60H6203AF does not work at all - my actual model number is UN60H6203AFXZA (XZA at the end).&...
    • wrparis
    • X1
    • 1 year ago
    • 273
    • 0
  • Chromecast Mic with U2 remote

    Hi there,   I recently bought a sofabaton u2 and I'm wondering how to get the mic option working with my chromcast sea...
    • jhumphreys
    • Remote control
    • 1 year ago
    • 436
    • 0
  • Formovie Projector: Powers off, but not on

    Everything on my Formovie Projector is working, with the exception of being able to turn the porjector on with my X1. ...
    • waltgrace
    • X1
    • 1 year ago
    • 731
    • 3
  • Hub connection - constantly losing communication

    App cannot and will not, no matter what I do, maintain contact with the hub. I have created a separate 2.4 GHz network, rem...
    • jaycurn
    • X1
    • 1 year ago
    • 229
    • 2
  • X1 remote have to repeat key presses

    I have two  X1 remotes and hubs and they have the same issue. When I command inputs with the remote to an Apple TV or ...
    • BoilerJay
    • X1
    • 1 year ago
    • 355
    • 0
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Latest comments

  • Thank you for your kind reminder, we will continue to optimize our remote control and app to bring you a better experience!
  • Thanks for the suggestion. It's a great way to go about it.
  • You are great. If you have any other questions, please feel free to contact us
  • I’m having the same issue as the original poster. Here is the link to the device from which the X1 hub will not learn commands. https://www.amazon.com/gp/aw/d/B0C23YMRQ4
  • I have the same problem with my JMGO N1S Ultra. Unfortunately, I'll have to return the remote.
  • Assuming you mean press the ball again to send the start Activity again this can never happen as this will mean some Devises in the Activity will be out of sync. Also pressing it when in an Activity already has a function, saved Favourites and Macros come up on screen, if nothing happens you don't have any yet. The best way to solve your problem is to allocate a spare button, long press or create a Favourite within the Activity for the Power Button of the projector then when it goes to sleep just press this to wake it up.
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