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U2 problems
I'm posting U2-related stuff here, since there is no separate U2 forum. My problems started right away after installi...
peyitoyoco
U1
1 year ago
535
1
VIRGIN 360
HOW CAN I PAIR A VIRGIN BOX 360 TO THE SOFABATON U2, THANKS ANDY
ANDYBOB
Remote control
1 year ago
349
0
My devices are not there, could you add them?
Hi Sofabaton team, These devices of mine are not there in the code library, possible for you guys to add them? Amplifer- Ro...
Blackspider777
X1
1 year ago
382
1
X1 does not work with my Sonia Bravia OLED TV
I just purchased an X1 on Amazon. I updated the firmware on the hub, and I loaded in my devices. Thru the app, ...
Mrfman
X1
1 year ago
427
1
X1 is unreliable- ready to return it
Roku is the latest ultra model. Model 4802R. It is hardwired to the network. It is not on WiFi. Control of the Roku using t...
BoilerJay
X1
1 year ago
411
1
LG Will not turn off
I have a macro that turns on my LG TV, Onkyo Amp and Fire Stick as follows: Macro for power key: Onkyo Power On 1.0 second ...
HerbS
U1
1 year ago
382
2
U2 will not pair with DirectTV
New U2 will not learn from DirectTV Gemini Air or recognize/pair P21KW-500 dongle. Please fix issues so DirectTV user...
The_Dude
U1
1 year ago
344
1
Purchase IR blasters
Hi Sofabaton team I have emailed service@sofabaton.com and have not had a reply yet (13 days) Is support best via...
eyegofast
X1
1 year ago
501
7
Please upgrade u1 firmware
Please upgrade u1 firmware, some of my buttons aren't working on any device.
mattmayatt
U1
1 year ago
339
1
samsung tv
the codebase for the samsung UN60H6203AF does not work at all - my actual model number is UN60H6203AFXZA (XZA at the end).&...
wrparis
X1
1 year ago
268
0
1
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20
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22
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Latest Release
1.
Virgin media box dose not work and will not work
2.
Charging Issue
3.
X1S activities long press volume down not working
4.
App fails on multiple devices
5.
Media Player: Long press and scrolling not working
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Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.