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Tags: hub total 19 .
"Searching for X1-Hub via Wi-Fi" hangs
I just bought the Sofabaton X1. I was able to upgrade the firmware successfully. When I went through the New Hub setup:. I ...
sarge82
1 year ago
1212
2
hub on v13 remote on v9
I would like to know if this is normal, if anyone has a higher version number on the remote and if someone from sofabaton c...
floki
1 year ago
1005
4
Hub is getting stuck connecting to wifi
Specifically, on the "provision" page. sending wifi credentials--check confirming wifi connection--check configuring n...
Mhf6811
1 year ago
766
2
No hub found
The hub is set up, light is green, but I can't connect to it using the android and ios app!?
floki
1 year ago
669
3
Nvidia Shield issues
Many times a week I want to use my shield and the remote won't controll it properly. Sometimes, hitting home a few times wa...
BiGnOsE
1 year ago
2677
5
Can't access Hub from updated App
Updated sofabaton app on android to 3.2.1 and now I can't access the hub. App loads and see's the hub on wifi but when I cl...
rmarin2
1 year ago
857
2
Cant find hub in app
Hello, I have been trying for two days now to get the X1 setup with no luck. I have the hub paired to my network. I have th...
wmayer
1 year ago
2096
7
Keine Verbindung zum HUB / No connection to the HUB
Hallo, ich habe heute meine X1 erhalten. Leider kann ich den HUB nicht einrichten. Er leuchtet grün, allerdings sucht er na...
SuulCodex
1 year ago
1095
7
We have a big problem
Hi, I got the X1 today. i followed all instructions, watched the video, place my iPhone and the device on 2.4 GHz WiFi. The...
Kopoly
1 year ago
1560
10
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Latest comments
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?