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Can't program key
Hi! I'm trying to teach my Sofabaton X1 to use the "Last" button from my FiOS/Arris Cable Box remote. In the app, I reach t...
jessewmurphy
X1
1 year ago
730
1
Help with X1 setup in a multi-room setup
Hi all, Need some advice. I have my amp, cable boxes and ps4 in a room with the X1 hub. In another ...
Nate_
X1
1 year ago
678
2
Switching Activities Powers Off Devices
I have set up all my devices and activities on my X1 remote and have everything working just the way I like. I have noticed...
tsupernova
X1
1 year ago
1850
7
Panasonic TH50PZ800
Hello, Can you please add the Panasonic TH50PZ800 television? Also, how would you add a PS4? Thanks.
Nate_
X1
1 year ago
266
1
Trouble Creating Macro
I have been using the u1 for a while and I'm having trouble creating a macro that will turn on the TV and the sound bar wit...
nwj629
U1
1 year ago
763
2
X1s release date
When is the x1s releasing?
nathanjenny
X1
1 year ago
2421
9
Relink to Firestick without removing device
Hi, I changed the Firestick for my TV setup and I want to relink (pair again but with another Firestick) my U1 remote to th...
ocbeka
U1
1 year ago
679
2
X1 Hub with IR input Jack
Can the X1 hub be used with a device that has a dedicated IR input jack? (In this case, a AV receiver.)
Boise
X1
1 year ago
341
1
Remote says Syncing 0% after 7 days of working fine
I programmed the remote for a customer and had everything working to their satisfaction. After a week or more of the remote...
Theomnitech
X1
1 year ago
481
1
Ordering Keys and Macros in an Activity
I appreciate the X1 is still work in progress but generally I find it more intuitive than Harmony ... I've had 2 Harmony Hu...
sted123
X1
1 year ago
924
4
1
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Latest comments
Re Denon Volume - This has come up before and from memory its down to some of the code bases being wrong. My X3800 works fine but I was able to reproduce the slow volume using a different code set. Try downloading the X3800 set and try it, the volume buttons (and most, if not all the other buttons) should be the same code.
So the volume ramps at .5 per press when i hit trigger. This is correct, however when i hold the volume button on the original Dennon remote, it also ramps at .5 but when I hold the button on the original remote, this happens at a rapid pace. When i hold the botton on the SofaBaton, it ramps extremely slowly. The receiver is a Dennon AVR-1912. Also, regarding the double-press on my Samsung TV, when I use the trigger command from the app, the arrow keys function correctly. When i use it from the remote, I get double-presses unless I push and release super fast. Please let me know on this. I don't want to have to buy another remote as this one should work.
1 year later and still no feedback on this button? It's an important button if you want to control Google Home devices.
Thank you for your interest in our products. We do not have the code for this specific device in our database, but we do have a code for a similar model. Please refer to: Brand: Matrix Model: 4x2 HDML Matrix Also our remote supports infrared learning. If the similar code does not work, you can also try infrared learning.
Dear Customer. Sorry for the inconvenience. For this case. please test these buttons in the APP to see if they work properly. Please go to App--Devices--remote keys--click one button--reassign remote keys--trigger the button. If the same problem happens with the APP buttons. Please let us know the model of your device. We suspect that it is the key abnormality in the code library. We will feedback to our engineers to fix it.
Dear Customer, Thank you for reaching out to us with your inquiry. Since your issue is quite unique, it requires a more personalized approach from our technical experts. To ensure you receive the most accurate solution, we have escalated your case to our specialized technical team. They will be following up with you directly via email shortly.