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X1 remote dead on arrival
I received an x1 sofabaton hub and remote as a gift. It was bought from amazon.com in the US and Given to me in the Netherl...
EM777
Remote control
1 year ago
717
5
Problems with Dune HD - Real Vision 4K Player
Hi Guys, I do have problems configuring the Dune HD - Real Vision 4K PLayer. The device powers on with IR and then works vi...
CptAhab
X1
1 year ago
563
1
Trying to add Roku Ultra
When I add Roku Ultra using an android phone, the download does not finish but shows failed. The Roku shows up in dev...
AndyH
X1
1 year ago
712
2
HISENSE 65E7HQTUK issue with arrow right button
Added this tv to the U1 works fine apart from 1 bad issue. The arrow right button when pressed seems to press itself multip...
schnipps
U1
1 year ago
332
1
Need Help adding TV (the code you added last time didn't work)
Hello. Thank you for adding this device. I tried it just now and my TV cannot be controlled by this code. 1. I have tested ...
whanghansong
U1
1 year ago
327
1
still waiting again
you need to read my other post
fuzzy1
X1
1 year ago
413
0
Sky Q
Hi all, Please can anyone advise how to get the X1 to connect with a Sky Q 2TB STB via bluetooth. At the moment it doesn't ...
Bigaleff
X1
1 year ago
704
3
Help me make a Long Press.
Can someone explain how to make a long press button on a U1 remote. I want to long press the menu button for my Apple TV 4K...
RB2762
U1
1 year ago
912
3
Please add Hisense 65E7HQTUK Tv for U1
Good evening, could the hisense 65E7HQTUK television be added for U1 please.
schnipps
U1
1 year ago
382
1
Please add Majority Sierra Plus soundbar to database
I have requested this Majority Sierra Plus soundbar via email but no response, majority is a massively popular budget sound...
schnipps
U1
1 year ago
387
3
1
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75
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Latest Release
1.
Virgin media box dose not work and will not work
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Charging Issue
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Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.