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SofaBaton X1 bluetooth issue with Nvidia Shield -- any ideas?
The latest issue I am having with my SofaBaton X1 is that I am having to repair the bluetooth connection with the Nvidia Sh...
iowahokies
X Series
1 year ago
1972
6
How to factory reset the X1 board?
Hi, I try to connect the X1 hub to my WiFi. After entering the wifi password I always get the error: Failed to provisioning...
Lucster
X Series
1 year ago
2012
4
The “FIX” function doesn’t seem to work on X1 remote
When trying the "FIX" function on the X1 remote, nothing happens when changing the Power or Input settings. Maybe I don't u...
TorpidLittle
X Series
1 year ago
1647
8
Trouble with Bell ExpressVu 6131
I tried adding the 6131, but it wouldn't respond to any power button presses after the code download. Since the 6131 is ver...
ArmchairTechie
X Series
1 year ago
433
2
Upgrading from U1 to X1
Used U1 and ordered X1. Can I bring over old data of devices to new X1? Sure would save a lot of time!
joecast
X Series
1 year ago
398
1
Macros edits are not saved
When modifying macros, the changes are not saved. When we came back to the macro, it was in the same state as before the ch...
TorpidLittle
X Series
1 year ago
513
3
Problems connecting to the hub
Hello, I have added the updated app to my phone, but it won't let me connect by bluetooth to the hub. How do I update the f...
bbenakjr
X Series
1 year ago
522
1
TCL 65R635 4K HDR 65" TV add to U1/X1 please
I emailed already for the U1 but can you please add TCL 65R635 to the app for this newer model? Thanks in advance!
OLBaID
X Series
1 year ago
631
1
Play/Pause on one button vs. two separate buttons.
The SofaBaton X1 has one button that does play/pause. Some code sets have one code for play and one code for pause. Is it p...
TheRealDeria
X Series
1 year ago
2455
4
APP won't start; just displays SofaBaton banner.
This morning, I'm unable to open the SofaBaton app on Android (Galaxy S22). It worked fine up until this point. Now it just...
TheRealDeria
X Series
1 year ago
636
2
1
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Latest comments
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?
I'm having this double click issue as well. I've reloaded it and still having the issue. Are there any real solutions?
Dear Customer, Thank you for your interest in our products. Without a remote control, you cannot access the database. 1. Your device is listed in our infrared code library, which also includes commands such as HDMI2. 2. The X Series can create Activities, while Alexa can only turn Activities on and off. Regarding the URLs you mentioned, this can be achieved through IP control. For IP control, kindly note the following: lP device option requires a lot of knowledge to use and supports only HTTP and IP addresses. But it doesn't support HTTPS or hostname or DNS (Domains) name and this means that although it can be used with lFTTT but it's actually not possible without HTTPs and hostname in the GET option. And the following feedback FYI: If l try to user a POST HTTP method with a JSON body payload. l add the payload like {"on*: true}. When l Edit the button properties, the JSON content is escaped, and shows like "{\"on\*: true }" and when l try to edit it like an error message that this is not a valid JSON value. In addition, here is a video that walks you through setting up the X1S step by step; you may find it helpful. https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV Timestamps: 00:00 - Intro 01:15 - What's in the box 01:47 - Installing the Hub 03:28 - App Setup 05:37 - Adding Devices 07:42 - Setting Up AppleTV 08:39 - Adjusting Power Settings 12:55 - Source Configuration 17:31 - Creating Activities 20:40 - Adding Activities 26:20 - Sharing Remote Codes 27:40 - Updating Firmware 28:36 - Learning Remotes 35:50 - Repairing Commands 31:42 - Create Custom Buttons 32:50 - Create Favorite Keys 35:00 - Using the Remote