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Strange response from remote
Hi, First of all, I have latest versions installed. I simply came back to operate with one device only - LG OLED 2017 - pow...
HarryO
X Series
1 year ago
667
5
Sony TV KD-55XH9005 doesn’t work since update
hello, since the last firmware update, my sony TV (KD-55XH9005) no longer works. Unfortunately, this has never been found i...
Micha0174
X Series
1 year ago
438
1
Direct TV and Vizio soundbar help
I have my Mother's TV and Blu-ray Player set up fine and the Direct TV is working well also but I wondered if there is a wa...
BobbyE
X Series
1 year ago
549
4
X1 remote
Just received my sofabaton X1 today .So far this product is not looking so good in my opinion especially for the price poin...
Tom123
X Series
1 year ago
989
1
Unable to repair from database
I have an LG OLED CX TV. It has one button for ON/OFF on the remote. I know it is possible to asign 2 different signals for...
Slawo
X Series
1 year ago
988
9
Directv HR20-54 STB - Navigating through menus
When navigating through menus, guide or other lists, pressing (short press) X1 remote directional (up/dn/left/right) key, t...
83fxrs
X Series
1 year ago
1343
13
Volume Control Very Slow
Overall I'm really happy with my remote so far. I just have one issue. When I am trying to change the volume up or down and...
RadDad
U Series
1 year ago
1463
1
How can I add a code library to the cloud database?
I have a device that is missing from the database. Can I give you the codes so you add it to the code library in the cloud?
smashal
X Series
1 year ago
1249
7
Sofabaton Technical Support
I purchased a new Sofabaton U1 three days ago and I can safely say, trying to set-up two devices on this remote is close to...
Phoophan
U Series
1 year ago
2564
5
Denon AVR-X3300W missing codes - found workaround
I tried adding my Denon AVR-X3300W to my remote. It can find the model in the database, but the codes it downloads appear t...
PG1979
X Series
1 year ago
1003
2
1
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121
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Most Popular Articles
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2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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X1 Hub Upgrade Already!
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What I learned about the U1 (edited)
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Nvidia Shield Connection
2.
Slow repat IR commands
3.
Gaining access to commands that aren’t in the database
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Feature request for haptic feedback on screen buttons
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Using X1S to access functions not found on Samsung remote
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X2 and VM360
Latest comments
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?
I'm having this double click issue as well. I've reloaded it and still having the issue. Are there any real solutions?
Dear Customer, Thank you for your interest in our products. Without a remote control, you cannot access the database. 1. Your device is listed in our infrared code library, which also includes commands such as HDMI2. 2. The X Series can create Activities, while Alexa can only turn Activities on and off. Regarding the URLs you mentioned, this can be achieved through IP control. For IP control, kindly note the following: lP device option requires a lot of knowledge to use and supports only HTTP and IP addresses. But it doesn't support HTTPS or hostname or DNS (Domains) name and this means that although it can be used with lFTTT but it's actually not possible without HTTPs and hostname in the GET option. And the following feedback FYI: If l try to user a POST HTTP method with a JSON body payload. l add the payload like {"on*: true}. When l Edit the button properties, the JSON content is escaped, and shows like "{\"on\*: true }" and when l try to edit it like an error message that this is not a valid JSON value. In addition, here is a video that walks you through setting up the X1S step by step; you may find it helpful. https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV Timestamps: 00:00 - Intro 01:15 - What's in the box 01:47 - Installing the Hub 03:28 - App Setup 05:37 - Adding Devices 07:42 - Setting Up AppleTV 08:39 - Adjusting Power Settings 12:55 - Source Configuration 17:31 - Creating Activities 20:40 - Adding Activities 26:20 - Sharing Remote Codes 27:40 - Updating Firmware 28:36 - Learning Remotes 35:50 - Repairing Commands 31:42 - Create Custom Buttons 32:50 - Create Favorite Keys 35:00 - Using the Remote