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  • Failed to provisioning device.

    I can't seem to get this HUB to connect to my router, Netgear RAX80. Sending Wi-Fi credentials gets a check as does applyin...
    • AKL12
    • X Series
    • 1 year ago
    • 559
    • 5
  • X1 remote broken after firmware update

    Recently I received a new X1 remote to replace my defective X1 remote. Installed the new X1, works fine! Then performed the...
    • ATY77
    • X Series
    • 1 year ago
    • 894
    • 1
  • Need to restart hub to make activities start

    Hi, since the last update, each time I start an activity (with bluetooth + IR devices), nothing happens (except a progress ...
    • Albator
    • X Series
    • 1 year ago
    • 537
    • 1
  • Can’t customize controls

    I was able to activate the U1 for my TV and Comcast remote, but it would not allow me to customize controls.  I held t...
    • DanJ99
    • U Series
    • 1 year ago
    • 752
    • 3
  • cant get remote to work with windows media center

    Hi, Has anyone managed to get this to work with windows media center?  for some reason som commands work sometimes and...
    • phild83
    • X Series
    • 1 year ago
    • 1469
    • 5
  • App FAILS to CONNECT to U1

    Hello from the USA. I purchased a U1 from Amazon. My phone is a Galaxy S10, 3 years old. After installing the app, I bypass...
    • RajaB
    • U Series
    • 1 year ago
    • 750
    • 1
  • X1: Nvidia shield constantly and seemingly randomly unpairing.

    The x1 shield works for a while and then it odesn't until you unplug and re-plug in the hub. very annoying. I see others ar...
    • sbsnwp
    • X Series
    • 1 year ago
    • 547
    • 4
  • X1: One device will not learn commands

    I have configured my PVR Arris: AX013ANM. I need to learn commands to skip forward and back. I have an IR remote that works...
    • sbsnwp
    • X Series
    • 1 year ago
    • 447
    • 2
  • X1: One device will not work properly with the remote

    I have configured my PVR Arris: AX013ANM. I can control the device effectively with the mobile app. However it does not wor...
    • sbsnwp
    • X Series
    • 1 year ago
    • 594
    • 2
  • VIP5662W missing command

    Can you please add the "Last" command for the Arris VIP5662W device database? Thanks!
    • TorpidLittle
    • X Series
    • 1 year ago
    • 620
    • 5
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Latest comments

  • So, three days later and no response from Sofabaton. What is the point of putting a device on the market that is so severely flawed?
  • The 4 button works fine, but when I add a delay or no delay between 4 and 9 it just changes to channel 4. I've tried different delay times.
  • The 4 button works fine, but when I add a delay or no delay between 4 and 9 it just changes to channel 4. I've tried different delay times.
  • Dear Customer, please note that the SofaBaton cannot be paried to the PS3 via Bluetooth. To control the PS3, you need a PS3 IR adapter and add the PS3 from our IR library.
  • Dear Customer, please test if pressing the 4 button work under regular device mode first. If it works there, please try adding more delays between the commands in macro settings.
  • Dear Customer, please note that we cannot add Bluetooth commands for this specific device since BT codes are often private and encrypted. Please try the "Android Box" or "Other" BT profile and pair with your device. Also, though the original remote might be Bluetooh, your device may have the ability to receive IR signal as well. Please send us the exact model of the sound system to service@sofabaton.com so that we can check if it can be added to the library.
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