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My X1 won't power my projector down from macro
When I shut down my activity, the X1 does not power down the projector. I know the code is correct, because I can go into d...
gaitkeeper
X Series
1 year ago
422
1
Device failed to connect and can't be used
How do you factory reset the Sofabaton X1? My device did not sync correctly now every time I attempt to connect it all I ge...
bayber
X Series
1 year ago
660
1
New user
I've been a long time Harmony Elite user. But I have to say, I love this remote. Simpler and very reliable. There is a lear...
paws37
X Series
1 year ago
394
1
Can my wife have access to app?
I tried to connect my wife's phone to the hub via the app. It didn't worked. Is that possible? How we do that?
PeterArmor
X Series
1 year ago
635
3
Next major version ?
Hi, can you share when is planned the next major version ? We are waiting ETA on the following features : Philips hue sync...
Albator
X Series
1 year ago
773
1
Feature Request - Keep LED screen off option
Hi, Would be great to see a feature to keep the LED screen off until the scroll/back button is pressed. The battery life on...
starmanrf2908
X Series
1 year ago
568
4
Most disappointing purchase in years - convince me I am wrong!
So, I just got my X1. I needed a Logitech Harmony Elite replacement. Thought an X1 would be good because I saw positive rev...
piercer
X Series
1 year ago
1102
6
Please add Sony Tv
I just received my X1 over the weekend and would appreciate a code for a Sony TV Model KD-75X80K.
Ghostdd209
X Series
1 year ago
354
1
Macro Feature Request for simultaneous key presses
Hi Guys, great product! I have it working fine and the Macro feature is a game changer, thank you for your effort...Kudos!!...
starmanrf2908
X Series
1 year ago
700
2
Holding a key for N seconds macro
Some devices have remotes with very few buttons so more advanced actions are achieved by pressing and holding the buttons. ...
Slimy0028
U Series
1 year ago
718
1
1
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Latest Release
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Nvidia Shield Connection
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Using X1S to access functions not found on Samsung remote
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X2 and VM360
Latest comments
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?
I'm having this double click issue as well. I've reloaded it and still having the issue. Are there any real solutions?
Dear Customer, Thank you for your interest in our products. Without a remote control, you cannot access the database. 1. Your device is listed in our infrared code library, which also includes commands such as HDMI2. 2. The X Series can create Activities, while Alexa can only turn Activities on and off. Regarding the URLs you mentioned, this can be achieved through IP control. For IP control, kindly note the following: lP device option requires a lot of knowledge to use and supports only HTTP and IP addresses. But it doesn't support HTTPS or hostname or DNS (Domains) name and this means that although it can be used with lFTTT but it's actually not possible without HTTPs and hostname in the GET option. And the following feedback FYI: If l try to user a POST HTTP method with a JSON body payload. l add the payload like {"on*: true}. When l Edit the button properties, the JSON content is escaped, and shows like "{\"on\*: true }" and when l try to edit it like an error message that this is not a valid JSON value. In addition, here is a video that walks you through setting up the X1S step by step; you may find it helpful. https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV Timestamps: 00:00 - Intro 01:15 - What's in the box 01:47 - Installing the Hub 03:28 - App Setup 05:37 - Adding Devices 07:42 - Setting Up AppleTV 08:39 - Adjusting Power Settings 12:55 - Source Configuration 17:31 - Creating Activities 20:40 - Adding Activities 26:20 - Sharing Remote Codes 27:40 - Updating Firmware 28:36 - Learning Remotes 35:50 - Repairing Commands 31:42 - Create Custom Buttons 32:50 - Create Favorite Keys 35:00 - Using the Remote