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Sky Q UK
Hi. I just got my U1. Could anyone tell me how to pair it to my UK Sky Q box? Thanks
Radub
U Series
1 year ago
1986
5
How to link X1 to Google Assistant
How to Link SofaBaton to Google Home Note there are no active functions yet (Oct 2022) There are some tutorials out th...
ElevelE
X Series
1 year ago
3643
6
X1 Activity won't default to Shieldtv controlls
I have the X1 remote and hub. It is setup to control my Denon receiver, ShieldTV and Samsung TV. They all work reasonably w...
Jasondak1
X Series
1 year ago
843
2
Google Home now finds Sofabaton... but what now?
Hi, something starts moving. In Google Home devices I can now find Sofabaton and link accounts. But what to do now? I can f...
LordHelmchen
X Series
1 year ago
2466
5
Hub dead after firmware update
Just got the X1 and successfully add it to my network. The app asked to do a firmware update, and that seemed to work...
craviola
X Series
1 year ago
858
1
Macro improvements
Hi, Don't know which genius decided to only allow existing buttons to be included in a macro. Why not just let you ch...
icemokka
U Series
1 year ago
972
2
Swapping remote
Hi, My previous U1 has some faulty keys due to excessive usage. I ordered a new one, how do I copy my settings...
icemokka
U Series
1 year ago
507
2
Power On/Off Functionality
Hi, Is there any detailed documentation on the overly complex way that the Sofabotan app manages turning devices on and off...
piercer
X Series
1 year ago
1008
2
Alexa Not Discovering the X1Hub
Hi team, I've got the basic set up of my X1 hub done - setup with same email address as my alexa account, configured ...
rmgerb64
X Series
1 year ago
2472
2
Device compatibility
Will the device support the IR signal to Multiset pro by Lightolier Controls? Thanks
Hlopie
X Series
1 year ago
448
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Nvidia Shield Connection
2.
Slow repat IR commands
3.
Gaining access to commands that aren’t in the database
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Feature request for haptic feedback on screen buttons
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Using X1S to access functions not found on Samsung remote
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X2 and VM360
Latest comments
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?
I'm having this double click issue as well. I've reloaded it and still having the issue. Are there any real solutions?
Dear Customer, Thank you for your interest in our products. Without a remote control, you cannot access the database. 1. Your device is listed in our infrared code library, which also includes commands such as HDMI2. 2. The X Series can create Activities, while Alexa can only turn Activities on and off. Regarding the URLs you mentioned, this can be achieved through IP control. For IP control, kindly note the following: lP device option requires a lot of knowledge to use and supports only HTTP and IP addresses. But it doesn't support HTTPS or hostname or DNS (Domains) name and this means that although it can be used with lFTTT but it's actually not possible without HTTPs and hostname in the GET option. And the following feedback FYI: If l try to user a POST HTTP method with a JSON body payload. l add the payload like {"on*: true}. When l Edit the button properties, the JSON content is escaped, and shows like "{\"on\*: true }" and when l try to edit it like an error message that this is not a valid JSON value. In addition, here is a video that walks you through setting up the X1S step by step; you may find it helpful. https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV Timestamps: 00:00 - Intro 01:15 - What's in the box 01:47 - Installing the Hub 03:28 - App Setup 05:37 - Adding Devices 07:42 - Setting Up AppleTV 08:39 - Adjusting Power Settings 12:55 - Source Configuration 17:31 - Creating Activities 20:40 - Adding Activities 26:20 - Sharing Remote Codes 27:40 - Updating Firmware 28:36 - Learning Remotes 35:50 - Repairing Commands 31:42 - Create Custom Buttons 32:50 - Create Favorite Keys 35:00 - Using the Remote