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Google Home now finds Sofabaton... but what now?
Hi, something starts moving. In Google Home devices I can now find Sofabaton and link accounts. But what to do now? I can f...
LordHelmchen
X1
1 year ago
1804
5
Hub dead after firmware update
Just got the X1 and successfully add it to my network. The app asked to do a firmware update, and that seemed to work...
craviola
X1
1 year ago
595
1
Macro improvements
Hi, Don't know which genius decided to only allow existing buttons to be included in a macro. Why not just let you ch...
icemokka
U1
1 year ago
852
2
Swapping remote
Hi, My previous U1 has some faulty keys due to excessive usage. I ordered a new one, how do I copy my settings...
icemokka
U1
1 year ago
427
2
Power On/Off Functionality
Hi, Is there any detailed documentation on the overly complex way that the Sofabotan app manages turning devices on and off...
piercer
X1
1 year ago
813
2
Alexa Not Discovering the X1Hub
Hi team, I've got the basic set up of my X1 hub done - setup with same email address as my alexa account, configured ...
rmgerb64
X1
1 year ago
1948
2
Device compatibility
Will the device support the IR signal to Multiset pro by Lightolier Controls? Thanks
Hlopie
X1
1 year ago
312
1
My X1 won't power my projector down from macro
When I shut down my activity, the X1 does not power down the projector. I know the code is correct, because I can go into d...
gaitkeeper
X1
1 year ago
354
1
Device failed to connect and can't be used
How do you factory reset the Sofabaton X1? My device did not sync correctly now every time I attempt to connect it all I ge...
bayber
X1
1 year ago
507
1
New user
I've been a long time Harmony Elite user. But I have to say, I love this remote. Simpler and very reliable. There is a lear...
paws37
X1
1 year ago
325
1
1
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
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X1S activities long press volume down not working
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App fails on multiple devices
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Hisense TV
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X2
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Latest comments
Thanks for contacting us. Does your AVR allow long button presses on the volume buttons in device mode? May we know the brand and model of your AVR? Let's feed it back to our engineers to check?
(Apologies if this is a repeated reply.) Why does the app fail on my Android phone running Android 13? I tried on two different platforms but you only responded to one of my questions. I have no interest in purchasing a GPS receiver for the Amazon tablet. But my phone has GPS. Please review my original message and respond to the problem I reported there regarding the app not working on my phone.
We apologize for the inconvenience. We found that the Amazon tablet part doesn't support GPS function, so you can't use the APP, you can refer to the method in the link to solve the problem. https://www.quora.com/AmaZon-Kindle-fire-tablet-doesn-t-have-GPS-built-in-If-I-want-to-use-it-for-vehicle-navigation-and-use-my- phone-to-provide-hotspot-for-it-what-do-I-need-to-make-it-work
A reddit user u/InaudibleDirge found the solution, instead of using "other Bluetooth devices you should set it to " NexiGo Aurora Pro", the ok button works and the other buttons are unaffected (some tinkering needed)
I could be misunderstanding “Cannot pair the remote with the hub. Pairing with the two upper buttons doesn't work” but you don't pair the remote with the hub using the remote you use the app. If I have misunderstood can you explain what the two upper buttons are not doing. Also this thread is about the words “Hub Lost” appearing on the remote screen, are you getting this?
Dear Customer, I am sorry for the late reply. We sent this device back to our engineers to check. We are sorry that our engineers are unable to add the long press function at this time. We have escalated to our R&D team to assess the feasibility. Considering if we will add the long press feature in a future update.