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  • I need major support

    I'm an IT hobbyist with decent knowledge. I bought the X1 to replace my Harmony remote and spent about 10 hours trying to s...
    • douglasfrazier
    • X1
    • 1 year ago
    • 716
    • 4
  • My X1 won't control the volume on my LG TV

    It controls all other functions, but the volume up/down do not work.  Has anyone seen this before?  Any idea how ...
    • etawful
    • X1
    • 1 year ago
    • 699
    • 2
  • Bricked X1 remote

    What's the status for bricked X1 remotes after firmware update?
    • infredible
    • X1
    • 1 year ago
    • 806
    • 2
  • X1 setup of an ONN TV

    Has anyone had any luck setting up an ONN TV (Model 100071795 65" QLED) on their X1 remote? I get not found in the database...
    • Maineiac
    • X1
    • 1 year ago
    • 507
    • 3
  • X1 remote unable to go into "Pairing mode"

    Hello, my X1 remote won't go into "Pairing mode". I tried to re-pair hub and remote via app. Instructions are to hold "back...
    • m4thb3nc
    • X1
    • 1 year ago
    • 787
    • 4
  • Problem learning IR remote.

    I just set-up my new X1, my first product from SofaBaton.  I've had some success setting it up with my AV equipment an...
    • azz710
    • X1
    • 1 year ago
    • 734
    • 1
  • Not working with Vizio TV

    My U1 doesn't want to connect to my Vizio-P502ui-B1 TV. I have tried following the directions, clicking through the differe...
    • tpmasonx
    • U1
    • 1 year ago
    • 829
    • 1
  • U1 - a very frustrating experience

    Hi there, I make my living installing and maintaining mechanical and electronic equipment. I am certainly not the smartest ...
    • Alan99
    • U1
    • 1 year ago
    • 641
    • 2
  • Dish Remote Issue

    Added Dish Remote to U! but cannot figure how to return to viewing once I press GUIDE. The problem might be that the dish h...
    • rdchauncey
    • U1
    • 1 year ago
    • 774
    • 1
  • Supported remote controlled HDMI switches

    I'm tired of sequencing my different TVs different for sources. I want to use the same IR remote HDMI switch on all  m...
    • lmpsr
    • X1
    • 1 year ago
    • 2208
    • 4
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Latest comments

  • Dear customer, we apologize for the inconvenience. Is there any obstruction between your Denon AVR-S960H and the hub? Because the X series signals are all transmitted from the hub. The remote control itself does not have infrared signals. Therefore, there needs to be a direct line of sight between the hub and the device. If there is an obstruction between your hub and Denon AVR-S960H, you need to use an IR blaster. Please press the buttons on the original remotes of the Denon AVR-S960H and check if any lights flash on the surface of your Denon. Then plug the IR blasters into the back of our hub and attach the heads of the IR blasters to this area.
  • Yes, thank you for your suggestion. I will share it with our team to assess its feasibility and consider whether to add this feature in future updates.
  • Is this something you would consider adding in the future? I'm sure its a common issue.
  • How did the IR accessory from Verizon work out?
  • How did the Verizon IR adaptor work out?
  • I solved quite simple. I use the IR command to the Xiaomi TV (still works with IR - found it in the DB) and assign it to the TV button (Macro). Also reprogramme the power button. At end I hide the IR remote to not appear on the menu of the command. All works fine (just to remmember the power is IR, and must be at sight of the TV ... all other buttons are BT (you can only program the TV button to IR and left the power in BT if you want BT and IR). Hope it helps
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